Lead Operations Specialist

**About Tort Experts**

At Tort Experts, we are redefining the landscape of performance marketing in the legal sector. Our mission is to democratize access to information for individuals who have been injured, connecting them with law firms that can truly advocate for their rights and achieve successful outcomes. As an innovative, vertically integrated legal case acquisition marketing company, we leverage cutting-edge technology, data-driven insights, and a commitment to transparency to disrupt the status quo.

Joining Tort Experts means becoming part of a dynamic team that is passionate about making a meaningful impact. We foster a collaborative environment where creativity thrives, and every team member plays a vital role in connecting qualified claimants with the representation they deserve. If you’re looking for a workplace where your contributions can truly make a difference, and where innovation meets purpose, Tort Experts is the perfect place for you.

**About the role**

The Lead Operations Specialist will oversee and optimize the lead generation and routing process, ensuring smooth coordination between marketing operations, lead operations, intake, and accounting teams. This role will be responsible for monitoring lead flow, identifying and resolving bottlenecks, improving data tracking, and ensuring high lead quality and conversion rates. This role requires strong analytical skills, technical know-how, and a process-driven mindset to enhance the efficiency and effectiveness of our lead and marketing operations.

**What you'll do**

- Set up and configure lead flow processes, ensuring proper filtering and routing between marketing and intake.
- Make configuration changes and troubleshoot issues within lead tracking systems to ensure seamless operations and accounting.
- Monitor and analyze lead performance data, identifying trends, inefficiencies, and opportunities for improvement.
- Optimize automation and integrations between software platforms.
- Create and refine standard operating procedures (SOPs) for lead intake, reporting, quality control, and accounting.
- Collaborate with marketing and tech teams to improve lead targeting and ensure accurate tracking and costs.
- Identify and implement process improvements, enhancing efficiency and reducing errors in lead management including standing up alerts and response plans.
- Provide strategic insights to leaderships, recommending data-driven optimizations for lead generation and intake processes.

**Qualifications**

- 1+ years of experience in digital lead generation, marketing processes, and performance marketing
- Experience in mass tort, legal marketing, or high-volume lead processing is a plus.
- Meticulous attention to detail with a passion for operational efficiency.
- Strong problem-solving and decision-making abilities in a fast-paced environment.
- Ability to troubleshoot issues in lead routing, intake, reporting, and accounting systems.
- Strong task management skills, with experience working in ClickUp.
- Strong technical and analytical skills, with experience working in Looker, Omni, PowerBI, Tableau, or other reporting tools.
- Familiarity with Salesforce, HubSpot, or other CRM/lead management platforms (e.g. CallRail, Leads Prosper, Leadspedia, Phonexa, Retreaver, Ringba, etc).
- Excellent communication and collaboration skills to work cross-functionally with marketing, operations, and intake teams.
- **Must be available 9am - 5pm Eastern Time**

**Benefits**

- Uncapped quarterly profit-sharing bonuses based on company performance
- 100% company-paid monthly premiums for Fortune 500 level quality insurance plans for you and any/all dependents (US based employees):- medical (Aetna)
- dental (Guardian)
- vision (Guardian) - 100% company match on any employee contributions to either HSA or FSA flex benefits plans (US based employees):- $500 free FSA company contribution, even if $0 employee contribution - 401k plan with full company match of up to 6% of salary and no vesting period required (US based employees)
- Unlimited paid time off with planned role/responsibilities coverage
- Work from home equipment budget (at company's discretion)
- Forever remote work environment

**Why Join Us?**AA/EEO Statement**:
Tort Experts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment.