Field Service Technician

Be part of a global leader shaping the future of mining.-
- Grow your career with exposure to advanced equipment and international best practices.

About FLS

FLS is a global leader in innovative mining solutions, committed to helping customers operate safely, efficiently, and sustainably. With a strong focus on technology, service, and expertise, we empower mining operations across the globe to optimize performance and achieve operational excellence. Joining FLS means being part of a passionate, forward-thinking team where your work makes a tangible impact.

Role Summary

As a Field Service Technician, you will be a critical link between FLS and our customers, providing specialized technical support on-site at mining operations. You will ensure safe, efficient, and high-quality service delivery, while contributing to continuous improvement and customer satisfaction. This is a hands-on role, ideal for professionals with strong technical knowledge, problem-solving skills, and a customer-focused mindset.

Key Responsibilities- Provide technical guidance to internal and external customers during execution, commissioning, operation, and maintenance of FLSmidth and related equipment.- Deliver cost-effective, high-quality service on-site.- Develop expertise in an assigned product line.- Plan, coordinate, and execute specialized services, including:
- Supplier services during project execution (installation, commissioning).- Spot services and client training.- Assist in service proposals, planning, and follow-up in collaboration with planning, logistics, and cost/budget teams.- Conduct root cause analysis and material failure investigations on supplied equipment.- Report work progress to clients ensuring adherence to quality standards.- Train internal and external personnel on equipment commissioning, operation, and maintenance.- Perform equipment analysis and diagnostics for FLSmidth-installed systems at mining sites.- Provide preventive, predictive, and corrective maintenance support.- Dimension resources required for technical and economic proposals.- Support claims management and maintain accurate data in company tools.- Prepare detailed service reports and statistical analyses of historical service data.- Develop technical recommendations for rebuilds, upgrades, and potential new business opportunities.- Support technical sales opportunities during proposal stages.- Ensure efficient planning and use of resources for service delivery.- Maintain safety and quality standards in all customer interactions.- Coordinate safety reporting with the assigned HSE personnel.

Qualifications & Experience- Technical or engineering background in Mining, Mechanical, Electrical, or similar disciplines.- Hands-on experience with mining equipment and on-site technical service.- Proven experience in troubleshooting, maintenance, and commissioning of industrial or mining machinery.- Strong analytical skills for root cause analysis and performance evaluation.- Experience preparing technical reports and service documentation.- Fluency in Spanish; English proficiency is a plus.

Behavioural Skills- Customer-oriented with strong communication skills.- Proactive problem solver with a continuous improvement mindset.- Ability to work independently and in a team, adapting to dynamic environments.- Safety-conscious and quality-driven.

What We Offer- Opportunity to work with a global leader in mining technology.- Hands-on, impactful work at major mining sites.- Professional development and training programs to enhance technical skills.- Dynamic and collaborative work environment.- Competitive compensation and benefits aligned with experience.

FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining industry - for more information please visit