Business Analyst Ii

**Career Area:**:Finance

**Job Description:**:**PRINCIPAL DUTIES AND RESPONSIBILITIES**:A wide variety of responsibilities may exist within the various Business Analyst job roles. Responsibilities vary, but may include several of the following duties:
1. Reviews various reports to identify trends and/or other areas of concern.

2. Identifies and tracks input and processing errors within various systems used by assigned business area. Troubleshoots issues with reports for specified changes and ensures the issues have been resolved.

3. Performs analysis and reporting. Organizes and analyzes errors to identify their root causes and determine viable solutions (i.e. system improvements, triggering errors, mapping errors, human errors, training needs, etc.)

4. Develops, implements and provides ongoing metrics to insure the defined business process is adhered to, and the business process remains appropriate and effective to achieve the business objective.

7. Analyzes and defines new processes and works with business area management to determine appropriate use of systems and system requirements to support the processes.

10. Works with IS staff to coordinate, to monitor and to report project status and ensures the delivery of quality solutions within agreed timeframes.

11. Develops the specifications for business systems enhancements or modifications and communicates the business area user needs to the IS staff.

13. May perform Testing Coordinator activities to ensure coverage, test plans, documentation of the functionality and tests processes within a release.

14. Participates in performing system testing of enhancements and ensures user acceptance testing is completed.

15. May perform Sox Audit Coordinator functions such as coordinating with Business Excellence to Caterpillar Confidential: Green update the link, updating the list of responsibilities for process updates, coordinating review processes and conducting audits and reporting findings.

17. Reviews best practice processes within the industry. Determines if current processes are best practice and if current systems are adequately utilizing and supporting the processes. Works with business areas to determine appropriate systems and system requirements to support the processes.

18. May perform Website Content Owner and/or Access Coordinator responsibilities to ensure content of website is current and functional, grant access to users and provide support.

19. Participate in accomplishment of continuous improvement objectives for the department. Progress toward accomplishment of these is measured through maintenance of necessary measurements and analysis of associated data. Participate in the identification of problem areas and development of resolutions to address them.

**JOB REQUIREMENTS: SKILLS, ABILITIES, AND KNOWLEDGE**:
2. Working knowledge of procedures and operations of the business area.

4. Demonstrated ability to train and advise employees on the processes and procedures of the business area.

5. Demonstrated ability to successfully lead process improvement or development teams.

6. Demonstrated ability to identify systems’ deficiencies and recommend new technology to correct the deficiencies.

7. Demonstrated knowledge of computer systems operations sufficient to analyze systems for implementation applicability in the business area.

8. Demonstrated knowledge of documentation and flowcharting techniques.

9. Demonstrated ability to perform acceptance testing and ensure business technology supports the business objectives.

10. Demonstrated ability to make various types of presentations to all levels of the Caterpillar organization and dealers.

11. Demonstrated ability to advise employees on the use of computers and software packages.

12. Working knowledge of finance/leasing products, policies and procedures.

13. Working knowledge of credit and financial management concepts and principles.

14. General knowledge of the industries served by Caterpillar dealers.

15. Working knowledge of insurance concepts.

**EDUCATION/EXPERIENCE**:
4-year college or university degree in any discipline.

Minimum of 4 years exempt experience in information services, contract administration, credit, customer services, collections, marketing, finance, accounting, insurance and/or project planning is recommended.

**It is necessary to answer the following survey in order to continue in the recruitment process.**:
**#LI**
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**#Wearehiring**

Caterpillar is an Equal Opportunity Employer (EEO).

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