Sporting Events Volunteer Coordinator

**Company Description** At AECOM, we’re delivering a better world.**

We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team - 47,000 strong - driven by a common purpose to deliver a better world.

**Here, you will have freedom to grow in a world of opportunity.**

You will help us foster a culture of equity, diversity and inclusion - a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business.

We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career.

When you join us, you will connect and collaborate with a global network of experts - planners, designers, engineers, scientists, consultants, program and construction managers - leading the change toward a more sustainable and equitable future. Join us and let’s get started.

AECOM is seeking a highly organized, enthusiastic, and culturally sensitive Volunteer Coordinator to join our team in Peru. Reporting to the Project Manager, the Volunteer Coordinator will be responsible for the full lifecycle management of a diverse volunteer workforce crucial to the success of the multinational sporting event. This role requires exceptional interpersonal skills, a proactive approach, and the ability to thrive in a fast-paced, high-pressure environment.

**Skills**:

- Exceptional organizational and time management skills, with the ability to manage multiple priorities simultaneously.
- Strong interpersonal and communication skills, with the ability to build rapport with diverse individuals.
- Proven leadership abilities, with the capacity to motivate and inspire volunteers.
- Problem-solving skills and the ability to make sound decisions under pressure.
- High degree of cultural sensitivity and adaptability.
- Experience with volunteer management software (e.g., Better Impact, Volunteer Local) is a plus.

**The responsibilities include but are not limited to**:

- ** Volunteer Program Development & Planning**:

- Collaborate with event organizers, AECOM project teams, and key stakeholders to define volunteer roles, responsibilities, and requirements across various functional areas of the event (e.g., spectator services, logistics, accreditation, media, athlete support).
- Establish clear volunteer policies, procedures, codes of conduct, and communication protocols.
- Determine volunteer numbers needed for each functional area and shift.
- ** Recruitment & Selection**:

- Lead and execute volunteer recruitment campaigns, leveraging various channels (e.g., online platforms, universities, community organizations, social media).
- Ensure a diverse and inclusive volunteer pool that reflects the local community and the international nature of the event.
- ** Training & Onboarding**:

- Design and deliver engaging and comprehensive volunteer training programs, covering event specifics, roles and responsibilities, customer service, safety procedures, and cultural awareness.
- Coordinate logistics for training sessions, including venues, materials, and trainers.
- Oversee the onboarding process for all selected volunteers, including uniform distribution, credentialing, and site orientations.
- ** Scheduling & Deployment**:

- Develop and manage complex volunteer schedules, ensuring adequate coverage for all event shifts and areas.
- Utilize volunteer management software to optimize scheduling and communication.
- Coordinate volunteer deployment to various event venues and operational areas.
- ** Volunteer Management & Support (Pre-Event & During Event)**:

- Serve as the primary point of contact for all volunteer inquiries and concerns.
- Provide ongoing support, guidance, and motivation to volunteers.
- Address and resolve volunteer issues, conflicts, and performance concerns in a timely and professional manner.
- Implement recognition and appreciation programs for volunteers.
- Monitor volunteer performance and provide constructive feedback.
- ** Logistics & Resources**:

- Coordinate with operations and logistics teams to ensure volunteers have necessary resources (e.g., food, water, rest areas, transportation support).
- Man