Service Manager

hace 7 días

Lima, Perú ABB A tiempo completo

**Service Manager - Bilingual English & Spanish (Process Automation)**:
**This position reports to**:
Local/Hub Division Manager

**Your role and responsibilities**:
Ensures a safe work environment and continuous improvement in HSE processes and integrity performance throughout the service organization. Shows personal commitment to HSE by conducting sustainability observation tours consistently. Ensures that the area of responsibility is properly organized, staffed, skilled and directed. Accountable to build an effective, capable, and high-performing organization. Drives implementation of service strategy as a member of the management team. Ensures that strategic plans are implemented consistently in the service organization through collaboration with other businesses. Executes service and sales channel strategy within own area of responsibility. Implements productized service offerings and materials for marketing purposes and invests in service sales to increase market penetration. Builds sustainable customer relationships to ensure growth, satisfaction, and retention of customers together with sales. Drives, implements, reports and monitors performance targets as part of the respective unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.).

**Qualifications for the role**:

- Bachelor´s Degree in Electronical, Electrical, Industrial or related careers (Master´s Degree or MBA is desirable),
- Fifteen years of experience with seven years of experience in Leadership (MUST).
- Experience in selling services or intangibles.
- knowledge in Sales Force and SAP.
- Excellent knowledge in Microsoft Office.
- Training in Maintenance is desirable.
- Advanced English and Spanish level (MUST)
- Collaborative, self-directed, excellent communication skills and a great ability to work as a team.
- Availability to travel (25%).

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