Retail E-commerce Operations Specialist

hace 2 semanas


Lima, Perú PUMA A tiempo completo

**E-COMMERCE**

**RETAIL E-COMMERCE OPERATIONS SPECIALIST**:

- Lima, Peru**YOUR MISSION**:
RESUMEN DE LA POSICION

FUNCIONES PRINCIPALES
- Implementar nuevos proyectos de sistemas y procesos en su totalidad, incluyendo definiciones técnicas, pruebas, reportería y puesta en marcha de nuevos sistemas, así como también el diseño o rediseño de procesos
- Relación con proveedores y/o áreas internas que participan en los diferentes proyectos o mejoras de procesos
- Implementar y optimizar canales de atención, en línea con las necesidades del cliente y oportunidades de negocio
- Capacitar al área de logística, servicio al cliente y otras según corresponda, ante nuevos proyectos que éstas requieran operar
- Detectar puntos críticos y proponer acciones de automatización, mejora de procesos y sistemas, analiza, define e implementa trabajando con áreas correspondientes
- Monitorear los canales de contacto del cliente (NPS, encuestas, comentarios de productos, reportería SAC, etc.), a fin de que la “voz del cliente” esté considerada en la estrategia
- Generar reportería que permita monitorear el éxito de las implementaciones
- Investigar tendencias y herramientas que mejoren la experiência del cliente en cuanto a medios de pago, envío/retiro de productos, atención y autoatención del cliente multicanal

**YOUR TALENT**:
EXPERIENCIA Y CONOCIMIENTOS
- 4 años de experiência en cargos similares con foco en la gestión de proyectos de operaciones de e-commerce.
- Excel intermedio
- Inglés avanzado

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
- PUMA supports over 16,100 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.



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