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Technical Representative

hace 3 semanas

Lima, Perú Caterpillar A tiempo completo

**Career Area**:Marketing / Sales / Product Support
**JOB RELATED STATISTICS**:
**Sales Impact**:Varies by District and Area**:
**JOB DUTIES**:The key role of this second level technical service assignment is to move from learning and assisting others to fully contributing within a territory or industry.**:
**The incumbent hones skills on administering company goodwill and warranty processes and settlements and will work with service specialists to ensure dealers have technical capability to identify and repair product deficiencies. Works with dealers in managing Product Improvement Programs cost effectively and within designated timeframes. Provide technical guidance and assist with dealer presentations designed to inform customers of service advantages. A more senior representative and the supervisor/manager typically direct work. Decisions made by this position are more complex and have greater risk issues than those associated with the less experienced representatives. Challenges include meeting expectations in delivering results, considering alternative courses of actions, making timely decisions, and developing greater communication skills.**:
**Primary roles of the incumbent include working with Service Specialists to ensure dealers meet targets for Customer Satisfaction Program; providing input to Service Operations Specialists for shop operations, service process improvements, and systems, to help dealers achieve higher service quality and improve profitability and working with Industry Reps and PSSRs to develop total customer solutions that support sales efforts.**:
**Incumbents, along with their manager, will direct their development and continual learning through experience and staying abreast of technology changes. Key learning comes from gaining experience in the assigned industry, developing communication and people relationship skills, improving problem solving techniques, building business skills, enhancing use of Caterpillar systems and developing leadership basics. Incumbents must stay abreast of industry and technology changes and learn to relate those changes to Caterpillar, dealer and customer needs. Incumbents at this level should be exhibiting competencies at the target proficiency level as defined in Taleo.**:
**Basic qualifications**:

- **College degree or equivalent experience.**:

- **Previous 6+ experience with Caterpillar in a field position, or with a dealership or industry.**:

- **Excellent communication skills between team members, dealers and customers.**:

- **Experience in product evaluation (heavy equipment).**:

- **Ability to work independently.**:

- **Languages required: Spanish, English (advanced)**:

- **3+ years of experience in Product Support, Warranty or technical areas.**:

- **Experience working directly with customer and factory.**:
**Additional information**:
**The location for this position is Lima, Perú.**:
**Domestic relocation assistance is not available.**:
**This position may require 50% travel.**:
**Sponsorship is not available.**:
**Final details**:
**#Li #NowHiring #Hiring**:
Caterpillar is an Equal Opportunity Employer (EEO).

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