Empleos actuales relacionados con Technical Support Representative - Lima - Bevertec

  • Technical Support, Warranty

    hace 1 semana

    Lima, Perú OMODA & JAECOO Perú A tiempo completo

    OMODA|JAECCO Peru, part of the Chery Group, is seeking aTechnical Support, Warranty & Quality Specialistto support our aftersales operations in Peru. This role focuses on assisting dealers with technical issues, managing warranty cases, and improving service and product quality in close coordination with local teams and HQ.Location:Lima, PeruWork...

  • Technical Support Specialist

    hace 1 semana

    Lima, Perú Sendlane A tiempo completo

    We're looking for our next **Technical Support Specialist **Contractor** based in Peru**! **Responsibilities**: - Collaborate with the product development team to accurately identify and communicate user-reported issues. - Contribute to creating support documentation and tutorials with team members. **Requirements**: - Bachelor's degree in a relevant...

  • Openstack Technical Support Manager

    hace 3 días

    Lima, Perú Canonical - Jobs A tiempo completo

    Open source is now the centre of technology innovation, and the new default for tech and traditional companies alike. Canonical Ubuntu is the fastest growing open source platform, with over 20 million users globally. Canonical provides commercial support, consulting and training services to customers and partners who are deploying Ubuntu. Our customers are...

  • Technical Support L3- Lima, Perú

    hace 1 semana

    Lima, Perú GSB Solutions A tiempo completo

    Important company requires: **Technical Support L3**. **General Activities** - **On-site IT support**: - Inventory management, device administration and maintenance (laptops, desktops, tablets, mobile devices, MAC devices, IHMS data collectors, etc.) - Technical support for networks and servers. - **IMAC and Break-Fix Support**: - Installation of devices...

  • Technical Support L3

    hace 6 días

    Lima, Perú GSB A tiempo completo

    Important company requires: **Technical Support L3**. **General Activities** **- On-site IT support**: - Inventory management, device administration and maintenance (laptops, desktops, tablets, mobile devices, MAC devices, IHMS data collectors, etc.) - Technical support for networks and servers. - **IMAC and Break-Fix Support**: - Installation of devices...

  • Technical Support Specialist

    hace 4 días

    Lima, Perú G Adventures A tiempo completo

    About Us G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years. Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with...

  • Technical Support Representative

    hace 3 días

    Lima, Perú CrewBloom A tiempo completo

    **Responsibilities**: - Over-the-phone troubleshooting, diagnosing, and repairing via remote access on complex technical issues involving Mac and Windows-based systems - Troubleshoot hardware issues including hard drives, RAM, and power supplies - Resolve network and internet issues, browser problems with Google Chrome, and PC game crashes - Set up and...

  • Technical Support Engineer

    hace 1 semana

    Lima, Perú e2open A tiempo completo

    **Do you have a good working knowledge of SQL? Do you like helping people solve their problems? Do you like working in an environment where you can use your software skills on an industry leading SaaS product?** **If so, we would like to speak with you!** E2open is the connected supply chain software platform that enables the world's largest companies to...

  • Technical Procurement Lead

    hace 6 horas

    Lima, Perú GRAFTON SUPPORT SERVICES S.A. A tiempo completo

    At Grafton Latam we are looking for a Technical Procurement Lead for our client, a transnacional company that is a highly qualified and experienced supplier of industrial equipment specializing in the acquisition and supply of machinery, raw materials, spare parts and equipment for the industrial sector. We are seeking a Technical Procurement Lead to join a...

  • IT Support

    hace 4 días

    Lima, Perú Willis Towers Watson A tiempo completo

    The Technical Support Representative is the first line of support for all internal desktops, laptops, other device management, and maintenance. He / She is responsible for interacting and supporting all users that are assigned to them so that they resolve all desktop related issues that arise in a responsible, efficient, and timely manner. This position...

Technical Support Representative

hace 2 semanas

Lima, Perú Bevertec A tiempo completo

Technical Support Agent – Financial Transaction & Card Solution Monitoring

Location:
PERU

Department: IT Operations / Technical Support

Job Overview

We are seeking a highly skilled and detail-oriented Technical Support Agent to join our team responsible for monitoring and maintaining the Financial Transaction Solution and Comprehensive Card Solution platforms. The ideal candidate will ensure secure, efficient, and uninterrupted transaction processing while supporting critical systems, applications, and infrastructure.

Key Responsibilities:

Application Transactions Monitoring:

  • Continuously monitor and manage real-time financial transaction activities and logs within the Financial Transaction Solution.
  • Investigate and troubleshoot transaction failures, discrepancies, and anomalies.
  • Work closely with stakeholders to ensure seamless transaction processing and minimal downtime.

HSM (Hardware Security Module) Transactions:

  • Monitor and maintain HSM transaction flows, ensuring secure transaction data processing.
  • Respond to HSM alerts and errors, performing troubleshooting and escalation when necessary.
  • Manage and track HSM security keys and certificates.

System Resource Monitoring (Space, CPU, RAM):

  • Regularly check server performance metrics, including disk space, CPU usage, and RAM to ensure optimal performance.
  • Proactively address server resource issues to prevent system overloads or downtime.
  • Work with system administrators to optimize server performance and capacity.

Monitoring Scripts and Query Monitoring:

  • Develop and maintain scripts for system monitoring, alerting and automation.
  • Implement query-based monitoring solutions to track transaction data and identify performance bottlenecks.
  • Optimize and tune scripts and queries for system efficiency.

Merchant Declining Notifications & Troubleshooting:

  • Monitor merchant transaction decline notifications and investigate underlying causes.
  • Perform root cause analysis for transaction declines, including integration issues, network problems, and card-related errors.
  • Resolve or escalate issues as required, ensuring minimal merchant downtime.

SFTP Checks:

  • Monitor and manage SFTP transfers for secure file transmissions between systems.
  • Verify file delivery, permissions, and transfer success to ensure proper data flow.

Incident Reporting & Management:

  • Accurately document and report incidents, issues, and failures in the monitoring systems.
  • Assist in the incident management lifecycle, from identification to resolution.
  • Provide detailed reports on incidents, including root cause analysis and corrective actions taken.
  • Collaborate with team members to improve incident response and system uptime.

Required Skills & Qualifications

  • C++ Programming (Beginner to intermediate)
  • Linux Command Line (Intermediate)
  • Oracle Database (Intermediate)
  • Wazuh Security Monitoring
  • PRTG Monitoring
  • Grafana Monitoring
  • Basic Networking Knowledge
  • Basic AWS Skills

Preferred Qualifications

  • Experience in financial services or payment processing environments
  • Knowledge of PCI DSS compliance standards
  • Understanding of ISO 8583 or similar financial messaging protocols
  • Linux or AWS certifications

Working Conditions

Schedule: 8 hours per day. On-call or shift work may be required.

Environment: Fast-paced, high-availability operational environment.