Project Manager

Position Overview:
The Project Manager reports to the Manager of Operations, as part of Questel’s Language Solutions Team, and will run assigned projects on a day-to-day basis. This role is also responsible for successfully organizing, managing, and delivering projects that meet the quality, time, and cost requirements of the client’s business objectives.

Principal Duties & Responsibilities:

- Develop project workflows and identify key steps to ensure linguistically accurate, culturally adapted, and compliant translations; ensure correct workflows are used based on quality and product
- Participate in client meetings for project kick-off, status updates, and post-mortems
- Disseminate project requirements and ensure projects are on time, on budget, to specification, at the agreed level of quality
- Train internal teams on and document client expectations
- Develop a schedule for project completion that accurately allocates the correct resources to the project requirements
- Regularly review the project schedule with the Project Team and revise as needed
- Initiate, plan, execute, monitor, control, and close all inputs and outputs of projects
- Maintain relationships with vendors and coach them on any linguistic issues that arise with their projects
- Establish a communication schedule to update stakeholders including the client and appropriate staff on the progress of the project and account
- Perform quality control measures on projects prior to delivery to clients
- Communicate with clients to understand their needs and requirements related to projects and their account
- Prepare and deliver completed projects to client, or ensure delivery is made to client designees by those deemed responsible
- Develop strong client relationships through excellent communication and client interfacing skills, ensuring client retention through regular communication, customer service and support
- Obtain notarized certifications when required, regardless of location
- Participate in and/or lead process improvement initiatives for the benefit of Operations and the organization
- Foster teamwork by working cooperatively and effectively with others to resolve problems, and make decisions that enhance organizational effectiveness
- Set priorities, develop a work schedule, and monitor progress toward goals
- Keep abreast of relevant industry standards and mentor and train others accordingly
- Work on special projects and other duties as assigned by management

Qualifications & Skills:

- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function._

Education and Experience: Bachelor’s degree or equivalent work experience and a minimum of five (5) years as a Project Manager required. Professional translation experience or other similar language industry experience, or any combination of education, experience and training which provides the following knowledge, skills and abilities:

- 5+ years’ experience as Project Manager
- PMP certification preferred
- Excellent analytical, organizational, written, and verbal communication skills using professional tone and language; tactful and diplomatic with a clear, straightforward, courteous and cooperative manner when dealing with others
- Demonstrated skills in project management, negotiations and problem-solving
- Outstanding planning, scheduling, and coordination skills
- Highly developed interpersonal skills and dynamic presentation skills
- Willingness to occasionally manage and deliver projects during non-standard hours
- Detail-oriented, organized, thorough, accurate, and able to work quickly and steadily in a focused manner
- Able to effectively multi-task in stressful situations
- Proficiency in Microsoft Office - advanced Excel skills a plus
- Able to synthesize data for use in reporting and decision-making environments
- Able to deal with frequent change, delays, interruptions, and unexpected events
- Strong ability to multi-task, prioritize, and work independently with mínimal supervision and as part of a team
- Complete heavy workload within an established time frame
- Strong analytical, troubleshooting, problem-solving, and decision-making abilities
- Fluent in English
- Fluency in a foreign language or skilled in the translation industry
- Participate in a culture of responsiveness to strengthen relationships and ensure the needs and time of others are met and respected

SUPERVISION RECEIVED - Supervision is provided by the Manager, Operations

SUPERVISION EXERCISED - No direct reports

PHYSICAL/SENSORY/MENTAL DEMANDS:

- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may b