Guests Service Agent

hace 2 semanas

Lima, Perú The Flex A tiempo completo

**About Flex Living**:
Flex Living is a leading provider of flexible accommodation solutions, offering seamless and personalized experiences for modern renters. We aim to redefine the way people find, rent, and enjoy their living spaces with simplicity and comfort at the core.

**Position Overview**:
**Key Responsibilities**:

- ** Reservations Management**: Assist guests with bookings, modifications, cancellations, and special requests, ensuring accuracy and satisfaction.
- ** Problem Resolution**: Handle guest complaints and issues promptly, providing solutions that align with company policies and enhance the guest experience.
- ** Check-In & Check-Out**: Coordinate smooth check-ins and check-outs, including key handovers and property orientations.
- ** Knowledge Sharing**: Provide guests with local information, recommendations, and support to make their stay enjoyable.
- ** Record Keeping**: Maintain accurate records of guest interactions, feedback, and requests in the company’s CRM system.
- ** Collaboration**: Work closely with housekeeping, maintenance, and other teams to address guest needs and ensure operational excellence.
- ** Flex Living Ambassador**: Uphold the brand’s values by delivering a seamless and personalized experience for all guests.

**Requirements**:

- Proven experience in customer service, hospitality, or a similar role.
- Exceptional verbal and written communication skills in English (additional languages are a plus).
- Strong problem-solving skills with a calm and positive demeanor.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with CRM software and basic office tools (e.g., Microsoft Office, Google Workspace).
- Flexibility to work shifts, weekends, and holidays as required.
- Passion for delivering exceptional guest experiences.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunities for career growth within a fast-evolving company.
- Training and professional development programs.
- A positive and collaborative work environment.
- Discounts on Flex Living properties for personal use.

LI-Remote

  • Customer Service Representative

    hace 2 días

    Lima, Perú Michie Hostel A tiempo completo

    Michie House is a renowned hospitality establishment committed to providing exceptional service and creating memorable experiences for our guests. We are currently seeking enthusiastic and dedicated individuals to join our team as Hotel Customer Service Agents. As a Hotel Customer Service Agent at Michie House, you will be an integral part of our guest...

  • Guest Service Expert Room Service

    hace 3 horas

    Lima, Perú Marriott International, Inc A tiempo completo

    **Job Number** 22130831 **Job Category** Food and Beverage & Culinary **Location** Sheraton Lima Historic Center, Paseo de la Republica 170, Lima, Peru, Peru **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests will enjoy until they...

  • Guest Service Expert

    hace 2 semanas

    Lima, Perú Marriott International, Inc A tiempo completo

    **Job Number** 23056556 **Job Category** Food and Beverage & Culinary **Location** Fairfield Lima Miraflores, Calle Martin Dulanto 128, Lima, Peru, Peru **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask...

  • Agente Customer Service

    hace 2 días

    Lima, Perú OYM Brands A tiempo completo

    **Ubicación** Lima - Perú**Trabajo** Tiempo Completo**Salario** Sin especificar **Sobre el aviso**: - Publicado: Hace 12 horas **Salario**: Sin especificar **Localización**: Lima **Descripción**: En OyM Brands nos encontramos en la búsqueda de la siguiente posición: - Agente Customer Service. **Contratación Laboral**: Tiempo...

  • Guest Service Expert

    hace 7 días

    Lima, Perú Marriott International, Inc A tiempo completo

    **Additional Information** **Job Number**25070533 **Job Category**Food and Beverage & Culinary **Location**Sheraton Lima Historic Center, Paseo de la Republica 170, Lima, Peru, Peru, 15001 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests will enjoy until...

  • Guest Service Expert

    hace 2 semanas

    Lima, Perú Marriott International, Inc A tiempo completo

    **Additional Information** **Job Number**25176276 **Job Category**Food and Beverage & Culinary **Location**Sheraton Lima Historic Center, Paseo de la Republica, Lima, Lima, Peru, 15001 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management ** Our jobs aren’t just about putting food on the table that our guests will enjoy until they...

  • Guest Service Expert

    hace 6 días

    Lima, Perú Marriott International, Inc A tiempo completo

    **Additional Information** **Job Number**25164826 **Job Category**Food and Beverage & Culinary **Location**Sheraton Lima Historic Center, Paseo de la Republica, Lima, Lima, Peru, 15001 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests will enjoy until...

  • Guest Service Expert

    hace 4 días

    Lima, Perú Marriott International, Inc A tiempo completo

    **Job Number** 24075815 **Job Category** Food and Beverage & Culinary **Location** Courtyard Lima Miraflores, Calle Schell No 400, Lima, Peru, Peru VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests will enjoy until...

  • Guest Service Expert

    hace 2 semanas

    Lima, Perú Marriott International, Inc A tiempo completo

    **Job Number** 24157775 **Job Category** Food and Beverage & Culinary **Location** JW Marriott Hotel Lima, Malecon De La Reserva 615, Miraflores, Lima, Peru, Peru VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests will enjoy...

  • Guest Service Expert

    hace 1 semana

    Lima, Perú Marriott International, Inc A tiempo completo

    **Additional Information** cajero/a **Job Number** 24072008 **Job Category** Food and Beverage & Culinary **Location** JW Marriott Hotel Lima, Malecon De La Reserva 615, Lima, Peru, Peru VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the...