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Customer Service
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Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.
If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.
The Data Analyst role will be responsible for developing and maintaining customer service & operational dataset cum dashboards. The specialist will also be responsible for analysis, reporting, and investigating activities in Customer Service & Operations.
- Understand the needs of stakeholders at differing levels of authority (from agent to executive team) and prioritize data requests under resource constraints.
- Independently develop and maintain dashboards and reports.
- Clarify data definition and maintain data sets accordingly.
- Develop and manage end-to-end data pipeline from data collection and storage, batch scheduling job to dashboard development.
- Maintain CS KPI and agent reports, regular executive reports, and CS data dictionary.
- Develop and present analytical reporting and findings using available data to stakeholders and executive teams.
- Collaborate with data analysts from other teams to work on ad-hoc data projects.
- Support to answer CS data related questions raised by users via Chat Bot.
**Job Requirement**:
- BA/BS or equivalent experience required.
- 3+ years of experience with analyzing large complex data sets.
- Strong SQL is a MUST. Working knowledge of machine learning / AI (with Python or R) is nice to have.
- Extensive experience in Datawind, Tableau, Qlik Sense, Power BI, or other similar dashboard tools.
- Strong sense of data and analytical capability, clear communicator, fast learner and doer.
- Able to deliver requests in a timely manner with minimum supervision.
**Working at Binance**
- Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
- Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
- Tackle fast-paced, challenging and unique projects
- Work in a truly global organization, with international teams and a flat organizational structure
- Competitive salary and benefits
- Flexible working hours, remote-first, and casual work attire
Learn more about how Binancians embody the organization’s **core values**, creating a unified culture that enables collaboration, excellence, and growth.
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
