Empleos actuales relacionados con Technical Support Engineer - Lima - e2open
-
Technical Support Engineer
hace 2 semanas
Lima, Perú AVANTRA A tiempo completo S/.40,000 - S/.60,000 al añoWe are looking for an experienced Level 2 Support person to join our team. You will be working in a team of technical support people, responding to incoming support tickets from customers. You will be working with the development and product teams to assign tickets to the appropriate people or teams and will monitor the performance of the tickets inline with...
-
IT Support Engineer
hace 1 semana
Lima, Perú Palmiq SAC A tiempo completoAs an IT Support Engineer at Palmiq, you’ll be responsible for maintaining and troubleshooting our internal systems and client environments. You’ll support users, monitor system performance, and implement secure, efficient IT solutions across hardware, software, and networks. You will also contribute to our goal of delivering reliable technology services...
-
Technical Support Coordinator
hace 5 días
Lima Metropolitan Area, Perú SD TECH SOLUTION A tiempo completoPosition Overview:The Technical Support Coordinator is responsible for coordinating company or client technical support efforts, ensuring that IT support requests are handled promptly and efficiently. This position requires strong communication and organizational skills, as well as basic IT technical knowledge.Key Responsibilities:Receive, log, and track IT...
-
Technical Support Engineer
hace 3 días
Lima, Perú Sungrow Power Supply Co., Ltd. A tiempo completoJob Responsibilities:Provide comprehensive technical support for the development stages of greenfield and brownfield renewable energy projects in Peru, including pre and post RTB phases, project drawing reviews, and grid connection stages. Responsibilities include analyzing component capacity and layout, proficient use of PVsyst, grid connection and access...
-
Support Engineer
hace 5 días
Lima, Perú e2open Perú A tiempo completo**Position Overview** The Support Engineer is a member of e2open’s customer support team responsible for providing support to a diverse global customer base. Working directly with customers the Support Engineer is the primary point of contact for a wide variety of customer inquiries related to our products and services. Primary activities include issue...
-
Support Sales Engineer
hace 2 semanas
Lima, Perú rheonics A tiempo completo S/.25,000 - S/.40,000 al añoLocation: San Isidro, Lima, PeruType: Full-Time (Hybrid)𝗔𝗯𝗼𝘂𝘁 𝗨𝘀Rheonics is an industrial automation and instrumentation company with global reach. As we scale in all regions, we are seeking an enthusiastic Technical Sales Engineer.𝗔𝗯𝗼𝘂𝘁 𝘁𝗵𝗲 𝗥𝗼𝗹𝗲Join our dynamic team and become a key technical driver...
-
Production Support Engineer
hace 5 días
Lima, Perú Coloplast A tiempo completo**Location**: La Lima, C, CR Cartago, Costa Rica, CR **Job Family**: Manufacturing **Country/Region**: Costa Rica We are looking for a Production Support Engineer responsible the direct technical support functions to maintain and continuously improve equipment, process, and facilities. You will report to Head of Operations Coloplast Costa Rica Volume...
-
Associate Support Engineer
hace 3 días
Lima, Perú e2open A tiempo completoE2open is the connected supply chain platform that enables the world'slargest companies to transform the way theymake, move, and sell goods and services. We connect more than 400,000 partners as one multi-enterprise network. Powered by the network, data, and applications, our SaaS platform anticipates disruptions andopportunities to help companies improve...
-
Openstack Technical Support Manager
hace 5 días
Lima, Perú Canonical - Jobs A tiempo completoOpen source is now the centre of technology innovation, and the new default for tech and traditional companies alike. Canonical Ubuntu is the fastest growing open source platform, with over 20 million users globally. Canonical provides commercial support, consulting and training services to customers and partners who are deploying Ubuntu. Our customers are...
-
Senior IT Support Engineer Level 3
hace 2 semanas
Lima, Perú Workana A tiempo completo S/.55,000 - S/.110,000 al añoFull-time | Remote | CST CoverageWe're hiring a Level 3 Engineer to provide advanced technical support and infrastructure expertise for our US-based MSP clients. This role is ideal if you thrive in complex problem-solving, infrastructure projects, and mentoring junior engineers.What You'll DoHandle escalations from Level 2 engineers. Perform advanced Azure...
Technical Support Engineer
hace 2 semanas
**Do you have a good working knowledge of SQL? Do you like helping people solve their problems? Do you like working in an environment where you can use your software skills on an industry leading SaaS product?**
**If so, we would like to speak with you**
E2open is the connected supply chain software platform that enables the world's largest companies to transform the way they make, move, and sell goods and services. With the broadest cloud-native global platform purpose-built for modern supply chains, e2open connects more than 400,000 manufacturing, logistics, channel, and distribution partners as one multi-enterprise network tracking over 12 billion transactions annually. Our SaaS platform anticipates disruptions and opportunities to help companies improve efficiency, reduce waste, and operate sustainably.
**Position Overview**
The Technical Support Engineer is a member of e2open's customer support team responsible for providing support to a diverse global customer base. Working directly with customers this role is the primary point of contact for a wide variety of customer inquiries related to our products and services. Primary activities include issue diagnosis, troubleshooting, and incident management. The Technical Support Engineer will use strong problem-solving skills combined with excellent communication and customer focus to maintain high levels of customer satisfaction.
**Responsibilities**
- Research, diagnose, and respond to client inquiries in an expeditious, through and professional manner. Ensure KPIs are met consistently to achieve customer experience excellence.
- Effectively interact with customers of all ability levels to understand the customer request and rapidly assess severity level
- Ensure critical customer issues are addressed quickly and effectively by collaborating with Product Development, Professional Services, Cloud Operations, and Quality Assurance in a global environment.
- Be able to work independently and with cross functional teams to troubleshoot and resolve complex problems.
- Be proactive in identifying preventative measures and early warning mechanisms to reduce customer issues/escalations.
- Document all customer interactions in an internal case management system including a clear root cause and implemented solution.
- Build, maintain, and utilize support procedures and knowledgebase articles.
- Flexibility to participate in required shift work and/or off hours coverage for different time zones, including evening and weekend support for Severity 1 issues.
- Participate in on-call rotations as assigned
- Other tasks and activities as assigned
**Qualifications and Experiences**
- 2-5 years of working experience is preferred.
- Excellent written and verbal communication skills, including ability to speak and write fluently in English.
- Good time management and organizational skills.
- High attention to detail and technical problem-solving/troubleshooting skills.
- Ability to work well both in a team environment and independently under mínimal supervision.
- Comfortable working under deadlines and managing multiple priority customer cases.
Technical skills:
- Strong working knowledge of Microsoft Office.
- Good knowledge of SQL, Microsoft SQL Server or Oracle is a must with working knowledge of Transact-SQL (T-SQL, Microsoft SQL) query knowledge.
- Basic familiarity with software engineering. Ability to read programming code and familiarity with programming concepts a plus.
Preferred but not required:
- Basic understanding of ITIL, incident and problem management.
- Knowledge of SOAP messaging and/or JSON and XML.
- Functional and business process knowledge of the Logistics and Supply Chain industry, as well as experience with logistics, transportation, and shipping software.
- E2open participates in the E-verify program in certain locations, as required by law._
