Tour Staff Administration Coordinator

About Us

G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.

Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.

With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.

Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.

If all that sounds like your kind of thing, well, we can’t wait for you to join us.
- About the role
The Tour Staff Administration Coordinator supports the G Adventures Operations team by assisting the Tour Staff Management with all reporting field staff and relevant processes to ensure a high level of performance and a successful tour operation from start to finish. This includes assisting all administration related to Field Staff and all aspects of their performance management.

Tour Staff includes Tour Leaders (Chief Experience Offices or CEOs), Local Representatives (G Reps), etc.
What you'll be doing
- Assist the Tour Staff Administration Specialist in recruitment activities.
- Assist in the organizational aspects of CEO Training programs: CEO Forums, Wanderer programs (virtual, hybrid and in-person), National Geographic Journeys with G Adventures and any other specialized training programs.
- Support the Tour Staff Administration Specialist as requested planning CEO forum discussions, ongoing training initiatives and promoting growth in the region (newsletters, videos etc).
- Create and maintain the CEO Website, ensure all related CEO Resources are updated (Tech Itineraries, Trip Planners, etc) and work with relevant departments to audit CEO Resources.
- Prepare the monthly departures report for CEO Schedule to Tour Staff Manager and tour assignment in the internal system. and assist with the uploading of the Tour Staff schedule.
- Support the Tour Staff Administration Specialist with the admin surrounding Equals Cards and CEO Swag.
- Responsible for compiling pre-trip documents for the CEOs.
- Assist with ongoing training to CEOs as needed related to systems and how we use them.
- Assist in ground support for logístical issues during trips and on trip emergencies.
- Support where required during times of emergencies, ensuring Field Ops, Suppliers and the appropriate Brands are notified and kept updated with all pertinent information.
- Carry the emergency phone as required in rotation with others. In case of an emergency, you might be required to assist outside of regular work hours.
Skills and Experience
Must Have:

- 2+ years experience in the travel industry
- Computer skills
- Intermediate level of English both written and spoken
- Able to work from Sunday to Thursday (5 days/week)
- Familiarity with regional geography
- Excellent customer service and listening skills
- Problem solving/complaint resolution
- Decision making skills
- Team player, flexible, cooperative approach
- Self motivated and goal orientated
- Excellent attention to detail, well organized
- Positive and innovative attitude
- Good time management skills
- This role is a hybrid role based out of Peru, where a minimum number of days as set by the region, is required in the Lima office.
Nice to Have:

- Knowledge of G Adventures product in the region
- Experience working with remote teams
- Vocational qualification related to Travel & Tourism/Business

**QUALIFIED APPLICANTS MUST HOLD APPROPRIATE CITIZENSHIP OR DOCUMENTS PERMITTING THEM TO RESIDE AND WORK IN PERU

What do we offer you?- Competitive salary commensurate with the role- Competitive benefits package- Birthday day off- Vacation time for you to recharge- Enhanced Parental Leave- Learning and growth opportunities- Employee Resource Groups

*Applicable based on location*

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.