Administration and Office Manager

We are looking for an Administration and Office Manager to join the team for full-time employment in the office in Lima, Peru.

Here are a few reasons to apply:

• competitive salary and constant encouragement for your efforts and contribution
• rapid growth (Our client values business results and individuals eager to raise the bar. As an employer they provide supportive space to pursue your ideas);

As an Administration & Office Manager you will oversee the smooth daily operation of the office and provide key administrative support to the company.

Responsibilities:

Office and Operations Management

• Oversee daily office and facility operations for the Lima call center, ensuring alignment with main office procedures.
• Support the operational needs of first-line support teams, including equipment, workspace, scheduling, and logistics.
• Plan, execute, and monitor administrative initiatives to improve efficiency and employee satisfaction.
• Supervise facility maintenance, space planning, and vendor management for utilities and office services.
• Ensure a positive and professional environment for employees, visitors, and partners.

Administrative and Financial Oversight

• Manage local administrative, financial, and tax processes in compliance with Peruvian regulations.
• Handle payments, invoicing, and financial reporting in coordination with the HQ Finance department.
• Oversee contracts and negotiations with service providers and suppliers, ensuring cost-effective agreements.
• Partner with external legal, accounting, and administrative agencies for outsourced or regulated processes.
• Prepare and present regular operational reports to HQ leadership.

Human Resources and Compliance

• Manage payroll, benefits, and personnel administration according to local labor laws.
• Handle administrative processes related to work permits and foreign staff documentation.
• Implement and oversee health, safety, and workplace compliance protocols.
• Ensure compliance with data protection laws (GDPR and Peruvian Ley de Protección de Datos Personales).

Coordination and Communication

• Act as the main liaison between the Lima office and global leadership teams.
• Coordinate with public institutions and regulatory bodies for administrative and legal requirements.
• Collaborate closely with call center operations leadership to align on staffing, scheduling, and facility support.
• Organize and manage business travel and accommodation logistics for local and visiting staff.
• Support company-wide initiatives and ensure smooth local rollout of HQ-driven programs.

Qualifications:

• Bachelors degree in Business Administration, Management, Accounting, or related field.
• 3-5 years of experience in office administration, operations - ideally within a call center, BPO, or tech support environment.
• Strong understanding of Peruvian labor, tax, and compliance regulations.
• Excellent communication and leadership skills.
• Ability to manage multiple priorities in a fast-paced, service-oriented setting.
• Proficiency in Spanish and English (spoken and written).
• Solid computer literacy (MS Office, HR/payroll software, CRM tools).

Preferred qualifications:

• Experience managing administrative operations for customer support teams.
• Knowledge of payroll systems, benefits administration, and HR compliance in Peru.
• Strong vendor management and negotiation skills.
• Proven record of fostering positive employee culture and operational excellence.

We are ready to provide you with our full and comprehensive support in order to successfully cope with this list of tasks. We are waiting for you to become an indispensable part of it and to strengthen us with your personality.