Ocean Import Agent

**Descripción de la empresa**
Become a member of a global community The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us
**Descripción del empleo** Scope of Position**

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Import Department.

**Major Duties and Responsibilities**
- Operations/Industry Knowledge
- Customer Service
- Vendor Relations
- Procedure and Productivity Standards Adherence
- Accounting
- Accurate and Timely Billing
- Self Development
- Understand department process flow, looking for best practices to improve operational efficiency and productivity
- Escalation of problems to Management when necessary

**Key Responsabilities**:
Ensure smooth and timely freight process flow.

Ensure accurate and timely data entry into our operational system.

Track and Trace Ocean Export and import Files and reporting.

Ensure arrival notices are communicated to overseas and customers.

Ensure accurate and timely client and vendors billing.

Interact with our customers in arranging their international shipments, meeting customer service standards.

Contribute to maintain good relationships with suppliers (Trucking companies and others involved).

Always meet compliance to regulations internal and external in accordance with government regulations.

Understand department process flow and looking for best practices to improve operational efficiency and productivity.

Ensure all customers standard operating procedures in place and updated in the DLSOPs.

Meet KPI standards in accordance with Company’s procedures.

Escalation of problems to Management when necessary.

Complete mandatory training when required.

Take ownership on the accounts assigned.
**Requisitos**- Bachelor's degree preferred.
- Minimum 3 years of industry experience
- Effective interpersonal skills.
- Good computer skills (Excel, Word, PowerPoint)
- Attention to Detail
- English medium level

**Reporting Structure**
- Ocean Supervisor and Manager

**Información adicional**
Expeditors offers excellent benefits:

- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus