Client Onboarding Project Coordinator

hace 2 semanas

Arequipa, Perú Questel A tiempo completo

**Position Overview**:
The Client Onboarding Project Coordinator is a vital member of the customer experience team and ensures a “white glove” onboarding experience for Questel’s high-value accounts. This role also refines the overall strategy for onboarding new clients and oversees day-to-day customer configuration activities. Reporting to the Director of Client Onboarding, this position plays a crucial role in ensuring seamless client transitions.

**Principal Duties & Responsibilities**:

- Drive revenue growth by delivering exceptional service that consistently exceeds client expectations
- Collaborate with Client Onboarding Coordinators to ensure swift, efficient and error-free setup for new customers
- Assist with daily account setup tasks, including customer profile creation and auditing, as needed
- Conduct client needs assessments to ensure a thorough understanding, and accurately document their requirements
- Develop and implement custom service plans for onboarding high-level customers
- Manage and streamline multi-service and product onboarding processes
- Train clients on and provide supporting documentation for Questel’s Portals
- Set up critical client assets including client templates, style guides, and client legacy reference materials
- Liaise with pertinent internal stakeholders to ensure a thorough understanding and seamless support throughout the process
- Lead or participate in department-wide improvement initiatives
- Attend and participate in departmental meetings
- Regularly report on account setup activity
- Work on special projects and other duties as assigned by management

**Qualifications & Skills**:

- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function._

**Education and Experience**: Bachelor’s degree or equivalent work experience required. Minimum of 5 years’ professional experience in customer support or project management, or any combination of education, experience and training which provides the following knowledge, skills, and abilities:

- Proficiency in Microsoft Office Suite
- IP knowledge and experience preferred
- Excellent analytical, organization, written and verbal communication skills using professional tone and language; tactful and diplomatic with a clear, straightforward, courteous and cooperative manner when dealing with others
- Outstanding planning, scheduling and coordination skills
- Demonstrated proficiency in conducting effective online training sessions
- Exceptional customer service and communication skills, with the ability to develop, maintain and strengthen client relationships
- Demonstrated proficiency in problem-solving, multi-tasking and prioritization
- Highly developed interpersonal skills
- Able to complete heavy workloads within an established timeframe
- Fluent in English required
- Fluency in another language - German and/or French preferred

**Supervision Received**:
Supervision is provided by the Client Onboarding Director

**Supervision Exercised**:
No direct reports

**Physical/Sensory/Mental Demands**:

- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions._
- Consistently standing and/or sitting with the ability to meet with other team members
- Consistently operating a computer and other office productivity machinery
- Maintains confidentiality of all information that is or will be confidential and proprietary to Questel or Questel’s clients
- Traveling may be required

**Additional Requirements**:
Verification of identity

**Disclaimer**
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._

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