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Night Shift) Bilingual Administrative Assistant

hace 2 semanas

Lima, Perú Peru Process Solutions SRL A tiempo completo

**Peru Process Solutions SRL** is a leading company in the Peruvian market, providing a wide range of services abroad to our branches in the United States and the UK. We specialize in offering administrative solutions supported by robust technological systems. At Peru Process Solutions, we focus on providing strategic pre-litigation processing through detailed case analysis and the preparation of key documentation for the submission of evidence. With a strategic approach and agile, precise decision-making, our team ensures significant outcomes, optimizing each opportunity to maximize case value and protect the interests of our clients.

Join our team and be part of a UK-based law firm that makes a difference from the beginning to the end of the legal process.
- **The hours for this position are in a range of 3:30am - 4:30pm 5 day a week, from Monday to Friday.**_

**Requirements**:

- Schedule call backs at appropriate times to accommodate clients’ needs.
- Have a firm grasp on our client contract to address all client questions.
- Develop an expert and constantly evolving understanding of the dockets where we work.
- Interact with attorneys for success with clients’ cases by gathering pertinent information and entering it into our CRM.
- Make calls to follow up on and guide them to complete case requirements.
- Take inbound calls to assist clients with queries updates to provide accurate and proper information.
- Maintain flexibility to docket and the firm’s needs.
- Show patience towards potentially sensitive or unhappy clients.

**Qualifications**
- Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence.
- Experience in customer service.
- Track record of meeting and exceeding goals
- Be eager to learn and develop.
- Energetic, self-driven and sense of motivation
- The ability to deal with complicated situations on a daily basis
- Positive attitude
- Team player, a bridge between our offices

**Benefits**:

- Immediate inclusion into payroll from day one (regular payroll).
- Legal social benefits (CTS, bonuses, profit sharing).
- Partial coverage of EPS health insurance.
- Career advancement opportunities.
- Annual evaluations.
- Potential performance bonuses.
- Occasional extraordinary bonuses.
- Paid holidays and vacation time.
- Tipo de puesto: Tiempo completo

**Job Types**: Full-time, Contract
Contract length: 6 months

Pay: From S/.2,800.00 per month

**Experience**:

- customer service: 1 year (required)

**Language**:

- Advanced English (required)

Work Location: In person