Team Leader
hace 7 días
Na **Prometeo Talent**, conectamos empresas a profissionais excepcionais em tecnologia e engenharia. Atualmente, colaboramos com um cliente internacional do setor de BPO que busca um **Team Leader** para liderar uma equipe de atendimento ao cliente.
Se você possui experiência em liderança de equipes de atendimento e deseja crescer em um ambiente inovador, essa é a sua oportunidade
**Sua missão como Team Leader**:
- Liderar e motivar uma equipe de representantes de atendimento ao client
- Monitorar e cumprir rigorosamente os KPIs definidos para você e seu time.
- Desenvolver estratégias que inspirem e potencializem sua equipe.
- Apresentar relatórios de desempenho claros, objetivos e impactantes ao cliente.
- Estar presente e disponível durante o turno para realizar uma gestão ativa e efetiva.
**O que esperamos de você**:
- Experiência mínima de 2 anos como Supervisor(a) ou Team Leader em ambientes de alta performance.
- Formação em Engenharia, Administração, Psicologia ou áreas correlatas.
- Português avançado (escrito e falado).
- Habilidade em análise de dados e métricas de performance.
- Experiência sólida em liderança de equipes.
- Conhecimento comprovado em processos de BPO (mínimo 2 anos).
- Excel avançado e conhecimento intermediário em CRMs e ferramentas Google
- Disponibilidade total para turnos rotativos.
**Diferenciais que valorizamos muito**:
- Excelentes habilidades de comunicação e relacionamento.
- Atitude positiva, empática e com foco total no cliente.
**Por que trabalhar conosco?**
Remuneração em dólares (USD).
100% remoto, contribua de onde estiver
Ambiente dinâmico, com oportunidades reais de crescimento e inovação.
Equipe multicultural, apaixonada por performance e resultados.
Desafios estratégicos e impacto direto em operações globais.
Tipo de vaga: Tempo Integral
Prazo para inscrição: 30/05/2025
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