Client Services Analyst

hace 2 semanas

Lima, Perú IQVIA A tiempo completo

Join our team as a** Client Services Analyst **to, under guidance, control the report generation process and provide guidance and support to clients daily or as a specialist on specific products/services.

**The essential functions you will be in charge of are**:

- Ensures the contract fulfillment to specifications of basic and routine reports for defined customers.
- Reviews client data requirements with the appropriate internal resource to ensure that basic product deliverables meet the customer's specifications, including timeliness and quality.
- Follows IQVIA data verification protocols.
- Researches, analyzes and responds to client inquiries that are routine in nature.
- Provides support to team for client service meetings at customer sites.
- May produce ad-hoc studies on demand.

**To fulfill the previous functions, we are looking for people who**:

- Have a bachelor's degree in Business Administration, Marketing, Industrial Engineering or related degrees.
- Have two (2) years related work experience. Desirable having previous experience in the pharma industry.
- Count with an advanced Excel level.
- Have an ability to communicate effectively with various levels in the organization (written and oral)
- Demonstrate problem solving, analytical and strong customer service skills

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