Payroll Client Services Coordinator- Latam

**About Remote**:
**All of our positions are fully remote. You do not have to relocate to join us**

**About Remote**:
Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance (learn more about how it works). We're backed by A+ investors and our team is world-class, literally and figuratively, as we're all scattered around the world.

**All of our positions are fully remote. You do not have to relocate to join us**

**How we work**:
We love working async and this means you get to do your own schedule.

We empower ownership and proactivity and when in doubt default to action instead of waiting.

**The position**:
This is an exciting time to join Remote and make a personal difference in the global employment space as a **Payroll Client Services Coordinator**, joining our **Payroll Client Services** team.

Our ambition is to provide the best end to end customer experience. Working closely with our clients and several team, you will be in charge of addressing all potential companies and employees issues related to Payroll.

**Key Responsibilities**:

- Act as a primary point of contact for all questions or issues related to employees payroll runs.
- Collaborate closely with Customer experience, Payroll Operations, Benefits, Tax and Finance teams to provide best in-class support to our clients and ensure answers are provided within strict SLAs.
- You have a strong interest in payroll.
- 2+ years customer service experience
- Experience with live chat support is considered a big plus
- Problem-solving abilities with great communications skills.
- Ability to adapt to a fast-paced, international work environment with a passion for making an impact.
- Naturally persistent, kind and patient.
- You have experience working with Zendesk, Slack and Notion.
- Writes and speaks fluent English.
- It's not required to have experience working remotely or async, but considered a plus.

**Benefits**:
You can learn more about the benefits we're offering to all internal employees at Remote by visiting our public Benefits & Perks Handbook page.

**Practicals**:

- **You'll report to**: Manager, Payroll Client Services
- **Team**: Payroll Client Services
- **Start date**: As soon as possible

**Application process**:

- (async) Profile review
- Interview with recruiter
- Interview with Regional Manager of Payroll Client Services
- Interview with Senior Global Manager
- (async) Offer
- Reference Check

**How to apply**:
Please fill out the form. Don't forget to add your CV (ideally as a PDF) and a cover letter (at most a single page) explaining why do you think there's a match between this particular role and your profile. Thank you

**Benefits**:

- work from anywhere
- unlimited personal time off (minimum 4 weeks)
- quarterly company-wide day off for self care
- flexible working hours (we are async)
- 16 weeks paid parental leave
- mental health support services
- stock options
- learning budget
- home office budget & IT equipment
- budget for local in-person social events or co-working spaces

**How you’ll plan your day (and life)**:
You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your **life-work balance** is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

**How to apply**:
Please fill out the form
- and upload your CV with a PDF format.
- If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.