Operations Coordinator
hace 17 horas
Operations Coordinator / Scheduler (Remote – Full Time)
Company: The Real Maids
Job Type: Full-time
Work Location: Remote
Schedule: Monday–Friday, 8:00 AM – 5:00 PM EST OR 9:00 AM – 6:00 PM EST
About The Role
The Real Maids is a U.S.-based residential cleaning company operating with structured SOPs, EOS principles, and real-time operations.
We are hiring a detail-oriented Operations Coordinator / Scheduler to own daily scheduling, technician coordination, Excel-based availability tracking, and real-time production flow.
This is an Excel-heavy, operations-critical role that requires advanced English, fast decision-making, and full-day online availability.
Core Responsibilities (Keyword Optimized)
- Daily scheduling and route planning using scheduling systems
- Full ownership of technician schedules and assignments
- Advanced Excel tracking (availability, capacity, reporting)
- Real-time coordination with field technicians via messaging tools
- Route optimization and travel-time reduction
- Monitoring daily production and job completion
- Handling schedule changes, delays, and reassignments
- Maintaining accurate operational documentation
- Communicating client-impacting issues to Customer Service leadership
- Coordinating with HR on attendance and availability
Mandatory Requirements (High-Intent Keywords)
- Advanced English proficiency (spoken and written) – REQUIRED
- Advanced Microsoft Excel skills – REQUIRED
- VLOOKUP
- Pivot tables
- Formulas
- Reporting
- 1–2 years of experience in:
- Operations
- Scheduling
- Administration
- Logistics or coordination roles
- Strong attention to detail (zero tolerance for errors)
- Ability to work in fast-paced, real-time environments
- Comfortable managing field teams and daily changes
- Ability to follow structured SOPs and systems
Software & Systems Experience
Required:
- Experience working with operational systems, CRMs, or scheduling tools
- Ability to learn new software quickly
Training Provided (Experience is a Plus):
- Housecall Pro
- HubSpot
- Dialpad
- OneDrive
- WPForms
- WhatsApp Business
Required Equipment & Technical Setup (SEO + Filtering)
Applicants must have:
- Reliable, fast computer:
- Intel i5 (8th generation or newer) OR AMD Ryzen 5
- 16 GB RAM (required)
- Fast SSD storage
- Updated Windows operating system
- Latest or recent version of Microsoft Excel
- High-speed internet (40–100 Mbps minimum)
- Backup internet hotspot
- Dual monitor setup (preferred, not mandatory)
Candidate must be able to remain online and responsive for the full shift without recurring connectivity issues.
Preferred Qualifications
- Experience working with U.S.-based operations
- Experience with EOS, SOP-driven, or structured companies
- Experience scheduling technicians or supporting field teams
- Operations, logistics, or production coordination background
Mandatory Evaluations (Strong Filter)
All applicants must complete and pass:
- Advanced Excel test
- Admin / operations skills assessment
- Attention to detail evaluation
- EOS-style GWC Fit assessment
Only candidates who pass all evaluations will be invited to interview.
Compensation & Benefits
- Salary: $600 USD per month
- Full-time, stable position
- Paid U.S. holidays
- 1 week paid vacation after 1 year
- Up to 4% annual raise based on performance
- Quarterly performance bonuses
- Long-term growth opportunity
Important Notice (High-Impact Section)
Advanced English (spoken and written) is mandatory
Advanced Excel proficiency is mandatory and will be tested
Applicants who do not meet both requirements will not be considered.
How to Apply
Email your resume to:
Resume required.
Job Type: Full-time
Work Location: Remote
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