Tenders Specialist Ii

**Tenders Specialist II - Lima Peru**:

- Remote Eligible: Field Based- Onsite Location(s): Lima, LIM, PE**Additional Locations**: N/A

**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance**

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing - whatever your ambitions.

**Purpose Statement**
To provide customer service support for BSC products by processing customer and internal product / service orders, responding to and tracking pre-sales and post-sales product-related inquiries and service needs. Serves as the country customer's point-of-contact regarding product availability, pricing, scheduling, delivery status; strives to maintain customer goodwill by providing responsive customer service.

**Key Responsibilities**
- Process trunk stock deliveries to sales representatives, as well as inventory transfers.
- Monitor the complete delivery processes.
- Arrange special deliveries on request.
- File ordering documents and related records.
- Handle service complaints from customers and/or sales representatives.
- Follow-up short term consignment stocks with customers and sales representatives.
- Respond to questions from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability etc.
- Order Taking Processes: Order Entry - Sales; Order Entry - Consignment (Billing / Replenishments); Price List Maintenance / Checking (Normal / Special / Contract Pricelist); Adjustment Processing (Sample / Good Exchange / Product Complain); Customers / Products Master Maintenance; Product Returns and Credits Notes.
- Quality: Ensure understanding of the SOP's related to Product Complaints and Field Corrective Actions; Ensure that product complaints are reported within the allowed timeframes by detecting quality related issues and acting upon them; Contribute to the timely closure of Field Corrective Actions.

**Quality System Requirements**
In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.

**For those individuals that supervise others, the following statements are applicable**:
Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.
Establishes and promotes a work environment that supports the Quality Policy and Quality System.

**Job Scope and Leveling Guidelines**

**Knowledge**

**Problem Solving**
Develops solutions to a variety of problems of moderate scope and complexity where analysis of situations or data requires a review of identifiable factors. Exercises judgment to determine appropriate action. Has knowledge of alternatives and an understanding of their impact on the business or technological environment.

**Planning and Organization**
Plans, organizes, and prioritizes own daily work routine to meet established schedule.

**Discretion/Latitude; Supervision Received; Decision Making**
Works under general direction regarding the progress of projects and special assignments. May seek guidance in resolving problems, interpretating established policies, procedures and practices. Work is reviewed for soundness of judgment.

**Business Relationships and Project Management**
Cultivates a wide range of internal business relationships and begins to develop an external network of resources to facilitate completion of tasks. May lead a project team of small to moderate scope. Influence exerted at peer level and occasionally at first levels of management.

**Impact**
Contributes to the completion of departmental projects and goals. Errors in judgment, poor recommendations, or failure to achieve results would normally require a moderate expenditure of resources to rectify.

**Liaison**
Engages with internal company and external contacts. Represents organization on specific projects. Uses diplomacy and tact in interactions and problem solving.

**Mentoring**
Provides guidance to less experienced staff.

**What we are looking for in you**:

- 3 to 5 years of experience working in procurement department of public hospitals drafting tender specifications and evaluating providers submission files.
- Or, 5 to 8 years experience working in tender and public purchasing department of a medical device company with proven record of high success rate of awarded / submissions.
- Or, 0 to 2 years of an Administrative Law degree with interest in developing a career in tender and public purchasing.
- Ideal if currently certified by OSCE.
- Team player and excellent interpersonal skills.
- Highly org