Sales and Retention Lead

hace 1 semana

Remote, Perú TripleTen A tiempo completo

At TripleTen, we are dedicated to helping people from diverse backgrounds build sustainable careers in tech through digital re-skilling programs. Our program graduates have secured jobs at companies like Tesla, Spotify, PlayStation, Google, and Microsoft. Over 25,000 students have already chosen TripleTen to transform their careers.

We’re hiring a **Sales & Retention Team Lead** to manage a high-impact squad of Retention Managers who **turn refund requests into renewed commitment**.

This is a hands-on leadership role for someone who knows how to **close high-ticket sales**, **motivate a team**, and **hit KPIs fast**. You’ll be at the frontline of saving clients — and revenue — while shaping the future of our retention strategy across Spanish-speaking markets.

**Requirements**:

- **1-3 years of experience in sales, retention, or client-facing roles**, preferably with high-ticket services (average check **$1000+**).
- Proven track record of **closing deals**, overcoming objections, and recovering high-risk clients.
- ** 1-3 years of experience managing small teams** — you know how to coach, track KPIs, and drive accountability.
- Fluent in **Spanish (C1+) — and English** proficiency is required (At least B2).
- Highly organized, operationally sharp, and motivated by results and speed.
- Strong communicator with emotional intelligence, resilience under pressure, and a love for growth.

**Bonus Points**
- Experience in edtech, bootcamps, or fast-growth startups.
- Familiar with tools like HubSpot, Zendesk, Aircall, Looker, or other CRM/reporting platforms.
- Background in client recovery, churn reduction, or high-volume case management.

What you will do:

- Lead a small team of Retention Managers focused on refund prevention and client recovery.
- Own and drive key KPIs**:retention rate, conversion time, recovery value per case**.
- Act as a **player-coach**: jump into complex negotiations while supporting and growing your team’s performance.
- Develop and iterate on **scripts, rebuttals, and sales strategies** tailored to refund scenarios.
- Review team performance daily and coach for speed, accuracy, and effectiveness.
- Work cross-functionally with Sales, Support, Product, and CX teams to align on strategy and messaging.

What we can offer you:

- A chance to build and lead a high-performing team from day one.
- A clear career path: grow into Head of Retention LATAM as the team scales.
- Transparent KPIs, fast feedback loops, and full ownership of your domain.
- A supportive, mission-driven company helping thousands of people transform their careers.
- A culture built on speed, accountability, and impact — no bureaucracy, just results.
- Remote **Work**: Fully remote and full-time collaboration with professional freedom and mínimal micromanagement.
- Dynamic Team: Join a diverse, global team with experience across tech, ed-tech, and various industries.
- Modern Workspace: We use digital tools like Miro, Notion, and Google Workspace for seamless collaboration.
- Impactful **Work**: Your efforts directly influence the success rates of students finding jobs post-graduation.
- Equal Opportunity **Employer**: TripleTen is an equal **employment opportunity**/affirmative action employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

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