Implementation Manager

Get Coach ProOpenLoop is looking for an **Implementation Manager** to join our team in Lima, Peru. This role will be a member of the **Customer Success** Team. **About OpenLoop** OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. **Our Company Culture** We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. **About the role** The IM will regularly meet with executives on both the OpenLoop and client teams in order to align stakeholders, timelines, and expectations. **Job functions**: - Partner with Sales to close new business and seamlessly handoff to Customer Success - Lead customer relationships from sales close to product implementation - Continuously improve existing processes to evolve our product and offerings - Align complex client needs with internal resources to power our care delivery systems - Identify gaps and train team members on various requirements needed to run our services - Act as a role player for handling tasks that have not been automated or trained - Work closely with Sr. Director of Customer Success, Customer Success team, and other operational departments to close gaps in product and team development - Speak with customers and create solutions for their workflows with OpenLoop - Improve team efficiency by creating optimum processes with technology and people - Be a proxy for the Sr. Director of Customer Success on various meetings and processes such as legal, customer success, and communications - Other administrative and operational duties as assigned. **Qualifications and requirements**: - 4+ years of experience working in project management or similar roles. - Demonstrated ability to learn new technologies to maximize project success. - Proven experience integrating technology and services on a project-by-project basis. - Cross-functional work experience, including operations and project management roles. - Ability to communicate all necessary background and project updates to clients (senior management members) and internal stakeholders in the most efficient manner possible. - Proactive, quick learner with problem solving skills. - Time management and organizational skills. - Fluency in English (C1) and excellent written and verbal communication skills. - Available to work in a hybrid work model. **Desirable skills**: - Bachelor's degree in Business Management, Engineering, etc (desired). - 2+ years of experience leading projects in a start-up or healthcare environment (desired) **Our Benefits**: - Long term contract under a Peruvian company ID("Planilla"). You will receive all the legal benefits in Peruvian soles (CTS, "Gratificaciones", etc). - Monday - Friday workdays, full time (9 am - 6 pm). - Unlimited Vacation days. - EPS healthcare covered 100% with RIMAC for you and dependants —Because you, too, deserve access to great healthcare. - AFP retirement plan —to help you save for the future. - We will assign a computer in the office so you can have the best tools to do your job. - You will have all the benefits of the Coworking space located in Lima - Miraflores (Free beverage, internal talks, bicycle parking, best view of the city) **Partially remote **You can work from your home some days a week.**Health coverage **OpenLoop pays or copays health insurance for employees.**Computer provided **OpenLoop provides a computer for your work.**Informal dress code **No dress code is enforced.**Vacation over legal **OpenLoop gives you paid vacations over the legal minimum.**Beverages and snacks **OpenLoop offers beverages and snacks for free consumption.**Remote work policy**: **Hybrid** This job takes place some days from home and others at the office in Lima (Peru).