Senior-level Client-facing Account Manager F/t and P/t Hours

Experience Level: 3 years+ in a similar, client-facing role is essential.

**Important**:This role is available on both a Part Time (50-100 hours per month) and Full-Time (165-175) basis. The P/T option also has the capacity to increase hours-wise based on capacity, preferences, needs and performance.

Who We Are

We’re a remote-first, high-ownership, zero-fluff team working across time zones, pushing boundaries, and building a reputation for excellence, empathy, and elite retention strategy.

If you’re obsessed with clarity, ownership, and getting better every week, you might just love it here.

What You’ll Do

This isn’t a PM role hidden under an “Account Manager” label. You’ll own the client relationship early on.
- Lead 5-7 client accounts (mostly DTC eCommerce)
- Deliver updates, insights, and solutions that clients didn’t know they needed
- Coordinate flawlessly with Copywriters, Designers, and Tech Strategists
- Review Klaviyo campaign results, monitor flows, and push for consistent improvement
- QA everything before the client ever sees it
- Spot issues before they become problems
- Make our clients feel like you’ve got them covered—because you do

Bonus If You
- Have worked in marketing (and for a marketing-related agency)
- Love giving feedback as much as you love receiving it
- Know the difference between a request and a priority
- Have supported teams on fast-paced projects
- Have worked with Hubstaff or time-tracking tools before

How We Work

We don’t believe in micromanagement. But we do believe in measurement. You’ll be expected to:

- Track hours using Hubstaff (65%+ productivity)
- Deliver real value within a 4-day async paid trial before being considered for the role
- Complete a small test assignment after successful Loom review (2-3 hours max)
- Be proactive, fast, and responsive—especially when things break or go quiet

This Role Is Not for You If
- You need constant hand-holding or reminders
- You’re looking for a “chill” job where results don’t matter
- You dislike feedback or being held accountable
- You feel uncomfortable with structured systems, deadlines, and tracking tools
- You don’t enjoy writing, organizing, or summarizing key takeaways

Application Instructions

2. Record a 60-90 second Loom video introducing yourself and why this role excites you

3. If shortlisted, you’ll be asked to complete a quick 46 minute async set of tasks

4. Those who impress will join a 4-day paid trial

5. Finalists will meet our Recruitment Consultant + the Owner Tom for interviews

6. We’ll offer a 2-week. 2-way immersion trial (with Hubstaff) before fully onboarding

If you're still reading, and this actually excites you — you're probably the kind of person we’re looking for.

**Requirements**:
What You’ll Need
- 3+ years of experience in an account management or continuous client service role (not customer service / call centre)
- Proven experience juggling deadlines, assets, comms, and feedback
- Excellent spoken and written English (C2+ level)
- Solid judgment—knowing what matters most (and what doesn’t)
- Experience with: Tech inc Slack, Trello, Notion, Google Suite
- A self-starter mindset. You escalate with solutions, not problems.
- Available during UK/CET hours, with occasional later availability for US PST clients

**Benefits**

What You’ll Get
- A flexible, remote-first role with a smart, supportive, creative team
- $300 annual learning stipend
- Opportunity to grow into a leadership, strategy, or cross-functional role
- Direct impact on clients, team evolution, and Drop Zero Digital's next phase