Performance Excellence Leader, Latam

**Job Description** About this job**

As a Performance Excellence leader, you will be at the center of enhancing HR efficiency and effectiveness by leading continuous improvement initiatives across our Market HR teams. By employing Lean, Six Sigma, and other process improvement techniques you will collaborate with regional HR teams to identify areas for enhancement and design solutions to address inefficiencies. You drive execution and implement new policies and processes that standardize, automate, remove waste, create efficiency and lower cost to serve without sacrificing quality. You will improve our HR performance and customer satisfaction, developing and monitoring KPIs and SLAs to ensure continuous improvement across the scope of Market HR.

**Responsibilities**

**Process Improvement Strategy Development**: You will identify opportunities for process & policy improvement based on lean methodology (e.g., Lean,Six Sigma etc.) to ensure a seamless employee experience. You will conduct regular reviews of HR processes and procedures to identify inefficiencies and areas for improvement. You will develop and implement HR performance excellence strategies aligned to drive execution and implementation of new processes and policies that standardize, automate, remove waste, create efficiency and lower cost to serve. You stay informed about industry trends and best practices, ensuring we appropriately incorporate these into our HR strategy.

**Metrics and Analytics**:You will establish and track SLA and KPI metricsm, using analytics frameworks to measure HR performance and effectiveness. You take a data-driven approach to drive continuous improvement, providing regular reporting on HR performance metrics and initiatives to senior leadership and key stakeholders, and effectively communicating HR strategies, initiatives, and results.

**Training and Development**:You will develop and deliver training programs to enhance Market HR capabilities and promote a culture of continuous learning and development. You will promote a culture of continuous improvement within the HR function, encouraging feedback, innovation, and best practices sharing among team members. You will provide leadership and guidance to HR teams, ensuring they have the tools and capabilities to do their jobs effectively.

**Change Management**: You will be responsible for leading the change management for relevant changes to policies or processes as identified through your role. You are adept at developing appropriate change management plans ensuring effective communication, stakeholder engagement, and adoption of new processes or technologies. You’ll provide ongoing leadership to ensure change is fully implemented and results in lasting change

**Quality Assurance**: You will work to design and implement sustainable ways to ensure compliance with HR policies, procedures, and regulatory requirements. You will implement quality assurance measures to maintain high standards of HR service delivery.

**Collaboration and Stakeholder Management**:You will collaborate with various internal stakeholders, such as business leaders, HR business partners, and other functional leaders to understand their needs and align HR initiatives with business objectives. You are comfortable collaborating with and influencing senior stakeholders. You’ll foster a culture of innovation, encouraging HR professionals to contribute ideas for enhancing HR practices. You will establish and manage feedback mechanisms from employees, stakeholders, and leadership.
**Qualifications**
- Bachelor's degree in human resources, Business Administration, or equivalent business experience.
- 7+ years of relevant experience, with at least 2 years in HR domain
- Self
- starter attitude and ability to develop and execute HR strategies aligned with organizational goals and objectives, and to anticipate and plan for future HR needs and challenges.
- Proficiency in HR analytics and metrics to measure performance, identify trends, and make data-driven decisions. Ability to interpret and communicate data insights effectively to drive continuous improvement.
- Experience leading change management initiatives within HR functions, including managing resistance, communicating effectively, and driving adoption of new processes or technologies.
- Strong project management skills to plan, execute, and oversee HR performance excellence initiatives, ensuring they are completed on time, within budget, and with high quality.
- Ability to collaborate effectively with internal stakeholders, such as business leaders, HR business partners, and other functional leaders, to understand their needs and gain their support for HR initiatives.
- Strong leadership skills to inspire and motivate HR teams, foster a culture of teamwork and collaboration, and support the professional development of team members.
- Excellent verbal and written communication skills to effectively convey HR strategies, initiatives, and result