Customer Service Lead

As a Customer Support Team. Lead, you will be responsible for driving team performance, managing behavioral and coaching needs, and ensuring team member support. This role plays a key part in shaping performance metrics, KPIs, standards, policies, procedures, and the supporting technologies to ensure optimal outcomes. Additionally, it contributes...

Job description 48hrs per week - Answering inbound calls from customers and addressing their inquiries, complaints. - Outbound calls for surveys, lead generation, event invitations, and/or sales. - Inbound calls to resolve customer queries or close lead/sales - Data entry to update customer relationship management (CRM) software - Create reports using...

A leading technology provider in Lima is seeking a Customer Success - Team Manager to lead a global team of Customer Success Managers. The role involves driving performance, ensuring excellent customer service, and implementing strategies to enhance engagement and retention. Ideal candidates will possess a relevant bachelor's degree and experience in SaaS....

Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role located in Lima, Peru, for a Customer Service Representative. The Customer Service Representative will be responsible for managing customer inquiries, providing exceptional support, ensuring customer satisfaction, and contributing to a positive customer...

Snapsheet is a leading technology company that specializes in streamlining the insurance claims process. We are committed to revolutionizing the industry through our innovative approach and commitment to customer satisfaction. We are looking for dedicated, customer-focused individuals to join our team and help us continue to provide exceptional service to...

(Please send your CV in English) Do you enjoy building relationships with customers and helping them with answers to their questions, inquiries, and needs? We're looking for a Customer Service Representative who has the chance to communicate with our customers and be the “voice” of the company. - Customer Relations - Retention - Loyalty - Customer...

We are hiring on behalf of our client, one of LATAM's most dynamic and fast-growing iGaming brands, we are looking for a Bilingual Customer Service Supervisor In this role you will lead a high-performing pod of Customer Service Agents in our new CS LATAM Hub based in Lima. You will drive results through coaching, real-time support, and structured...

We are hiring on behalf of our client, one of LATAM's most dynamic and fast-growing iGaming brands, we are looking for aBilingual Customer Service Supervisor In this role you will lead a high-performing pod of Customer Service Agents in our new CS LATAM Hub based in Lima. You will drive results through coaching, real-time support, and structured...

⭐️**Call Center Customer Service** We exist to help companies fulfill their purpose and create a meaningful positive impact. **Sophilabs** was founded back in 2012 with a clear vision in mind: to build software for outstanding companies seeking perfectionist teams. As we move forward, we continue to stress the importance of growing and improving...

As part of one of LATAM's most dynamic and fast-growing iGaming brands, we are seeking a Customer Service Operations Manager to lead and oversee our new in-house operation in Lima, Peru. This is a unique opportunity to directly influence the customer experience, ensuring operational excellence and fostering a high-performance culture within a regulated and...