Customer Service Representative

hace 6 días

Lima, Perú Kajae A tiempo completo

(Please send your CV in English)

Do you enjoy building relationships with customers and helping them with answers to their questions, inquiries, and needs? We're looking for a Customer Service Representative who has the chance to communicate with our customers and be the “voice” of the company.
- Customer Relations
- Retention
- Loyalty
- Customer Experience
- Giving feedback and addressing complaints
- Using Gorgias (similar to Zendesk, easy to learn) to answer tickets

Qualifications:

- Able to use Gorgias or Zendesk
- Good communication skills
- Minimum experience of 3 years
- Excellent English Skills (Spoken and Written)
- Answer or make calls to clients to learn about and address their needs, complaints, or other issues with products or services

Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
Build lasting relationships with clients and other call center team members based on trust and reliability
Utilize software, databases, scripts, and tools appropriately
Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service
Make sales or recommendations for products or services that may better suit client needs
Take part in training and other learning opportunities to expand knowledge of the company and position

Adhere to all company policies and procedures

**Education**:

- Bachelor's (required)

**Experience**:

- customer service: 3 years (required)

**Language**:

- English (required)

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