Reefer Customer Experience Consultants

hace 4 días

Lima, Perú A.P. Moller - Maersk A tiempo completo

We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers' supply chain. We count on our people to make it happen. We're taking a big step on this journey: building one global organization. Carrying out a vital mission: support our employees, so they can best support our customers.

The Customer Experience Consultant will build strong relationships with customers to gain an understanding of their business, delivering excellent customer service and maximizes sales opportunities

**.

We Offe**

r:

We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiativ

es.

Energizing and pioneering, this is also an environment that keeps you motivated. You'll be joining a values-led, genuinely diverse, and talented team that is passionate about being there for employees, and for each other. We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our custom

ers.

We have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiat

ives.

We value the diversity of our talent and will always strive to recruit the best person for the job. We're proud of that and we see it as a genuine source of strength for building high performing

**teams.

Key responsibi**

  • lities:

Customer's business acumen and ability to know what factors drives the decision
- making.Onboard customers and build strong and collaborative relationship with both established and new cu
- stomers.Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stake
- holders.Understanding of external factors impacting Customer's supply Chain & understand their sense of urgency, service needs, drivers and
- desires.Ability to align with customer expectations upfront & to be able to respond with suggested so
- lutions.Be fully responsible for customer satisfaction across Maersk product offering (own cus
- tomers).Cross-sell & upsell Logistics and Services products to cu
- stomers.Proactively track shipments and notify customers of relevant deviations from the transport plan including potential solutions or alter
- natives.Willingness to go the extra mile towards the customers & with focus on providing so
- lutions.In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal /external stake

**holders.

We are loo**

  • king for:

Knowledge of shipping, supply chain or logistics
- industry.At least 2 years of experience as Customer Service Consultant. Reefer experience
- is a mustExcellent stakeholder management, interpersonal and communicatio
- ns skills.Energetic, well-organized and self-
- initiated.Analytical and problem-solvi
- ng skills.Good process understanding &digital pr
- oficiency.Ability to work under pressure keeping qualit
- y in focusStrong executi
- on mindsetStrong cost conscious and optimizati
- on mindsetEngli

sh flue

ncy

LI-JL3

  • Customer Experience Consultant

    hace 2 días

    PELIM - Lima - Torre Navarrete, Perú Maersk A tiempo completo

    Job TitleCustomer Experience Consultant – SCM Purpose of the RoleEnsure an exceptional customer experience by managing end-to-end SCM processes, resolving issues proactively, and driving continuous improvement in the supply chain. Key ResponsibilitiesAct as the primary point of contact for assigned customers, ensuring smooth execution of shipments.Manage...

  • Customer Experience Team Leader

    hace 2 semanas

    Peru, Lima, Lima, A.P. Moller - Maersk A tiempo completo

    At Maersk, we're transforming global logistics — connecting and simplifying supply chains to help our customers move goods anywhere, seamlessly and sustainably. With over a century of innovation and leadership in trade and logistics, we continue to pioneer integrated solutions that enable smarter, faster, and more resilient supply chains.Purpose of the...

  • Customer Experience

    hace 1 semana

    Lima, Perú OMODA & JAECOO Perú A tiempo completo

    OMODA|JAECCO Peru, part of the Chery Group, is seeking aCustomer Experience & Call Center Supervisorto lead customer service operations and ensure a consistent, high-quality experience across all customer touchpoints.Location:Lima, PeruWork Modality:On-site (100% presencial)Professional requirements:Bachelor's degree in Business Administration,...

  • Técnico Reefer

    hace 4 días

    Lima, Perú AGUNSA A tiempo completo

    Técnico Reefer **Funciones principales**: Asignar en campo los contenedores refrigerados en stock de acuerdo a la naturaleza y condición de la mercadería a embarcar para luego ser asignado en el sistema por un Customer Service. Realizar el diagnóstico o inspección de los contenedores refrigerados de las líneas asociadas utilizando el PTI (Pre Trip...

  • Supervisor Reefer Callao

    hace 2 días

    Callao, Lima, Peru Agunsa A tiempo completo

    Descripción del puesto Programar y administrar los trabajos o servicios requeridos por las líneas asociadas relacionados a la reparación, mantenimiento y/o verificación del sistema de refrigerado de los contenedoresElaborar la metodología de trabajo de los técnicos reefer.Elaborar el consolidado de los servicios prestados y los costos por reparación...

  • Customer Experience

    hace 1 semana

    Lima Metropolitana, Perú OMODA & JAECOO Perú A tiempo completo

    A prominent automotive company in Lima is seeking a Customer Experience & Call Center Supervisor to lead customer service operations. The role includes monitoring KPIs, coaching the team, and enhancing customer experience across all touchpoints. Candidates should possess a Bachelor's degree, a customer-centric mindset, and at least 3 years of experience in a...

  • Customer Experience

    hace 1 semana

    Lima Metropolitana, Perú OMODA & JAECOO Perú A tiempo completo

    A leading automotive company in Lima is seeking a Customer Experience & Call Center Supervisor to oversee customer service operations. The ideal candidate will have at least 3 years of experience supervising customer service teams, a strong customer-centric mindset, and familiarity with key metrics such as NPS and CSAT. The position requires excellent...

  • Customer Experience

    hace 1 semana

    Lima Metropolitana, Perú OMODA & JAECOO Perú A tiempo completo

    Customer Experience & Call Center Supervisor 1 day ago Be among the first 25 applicants Direct message the job poster from OMODA & JAECOO Perú OMODA | JAECCO Peru, part of the Chery Group, is seeking a Customer Experience & Call Center Supervisor to lead customer service operations and ensure a consistent, high-quality experience across all customer...

  • Customer Experience

    hace 2 días

    Lima Metropolitana, Perú OMODA & JAECOO Perú A tiempo completo

    Customer Experience & Call Center Supervisor OMODA | JAECOO Peru, part of the Chery Group, is seeking a Customer Experience & Call Center Supervisor to lead customer service operations and ensure a consistent, high-quality experience across all customer touchpoints. Professional Requirements - Bachelor’s degree in Business Administration, Communications,...

  • Global Head of Customer Success

    hace 3 semanas

    Lima Metropolitana, Perú Pro Coffee Gear A tiempo completo

    A fast-growing e-commerce company is seeking a Head of Customer Success to lead their global customer experience function. This remote role involves defining customer success strategies, managing a high-performing team, and overseeing operations across various sales channels. With a focus on customer satisfaction, the ideal candidate will have significant...