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Product Support Engineer
hace 3 semanas
Background
Bespoken is a fast-growing startup in the Conversational AI space. We help our customers deliver exceptional experiences via bots, and work with some of the most successful and well-known customers in the world, such as Mercedes-Benz, Disney, BNP Paribas, BCP, Blue Cross Blue Shield, and many, many more.
We are looking to hire a product support engineer based in Peru to assist our team with triaging customer requests, investigating issues, and providing bug fixes and minor enhancements to our core product.
Job Responsibilities
The product support engineer will do the following:
- Investigate issues reported by our customers to determine their cause and potential solution.
- Create bug fixes and enhancements to our core product to meet customer needs.
- Create proofs-of-concept and prototypes for customers to demonstrate how to use our software in line with our recommended best practices.
- Communicate with customers to explain how to use our software and how to leverage our APIs and SDKs.
- Work closely with our product manager to align code with product direction.
Candidate Requirements
- Bachelors degree in computer science
- Excellent communication skills in English
- Comfort-level with a highly-technical product
- Attentive to detail and focused on delivering high-quality, long-term solutions
- 3+ years experience with and JavaScript/TypeScript
- 3+ years experience with
- Experience with Amazon Web Services [OPTIONAL]
- Experiences with MySQL [OPTIONAL]
If you are interested, apply via Indeed.
Job Type: Full-time
Pay: S/.10, S/.16,000.00 per month
Experience:
- AWS: 2 years (Preferred)
- MySQL: 2 years (Preferred)
- 3 years (Preferred)
- React: 3 years (Preferred)
Language:
- English (Required)
Work Location: Remote
