Customer Operations Specialist

hace 2 semanas


Lima, Perú Zento Talent Solutions A tiempo completo

Company

A fast-growing software company that helps high school athletic departments communicate with their community and celebrate student athletes. We have ~190 school customers now with new schools signing up weekly. We are seeking someone to assist with customer onboarding, support, and overall customer success.

Job Description

  • Help our Customer Onboarding team provide an excellent experience by managing critical backend tasks and onboarding steps.
  • Handle inbound support requests, resolving issues through email.
  • Collaborate with our team to track and update the status of onboarding tasks and customer support tickets.
  • Troubleshoot and provide solutions to common issues, escalating complex technical problems to the appropriate team member when needed.
  • Quickly learn and navigate our backend systems to assist customers efficiently. (note: these are not technically difficult, but unique to the company)
  • Create and edit basic graphics (e.g., in Canva) to support customer requests as needed.
  • Contribute to continuous improvement of our onboarding and support processes.
  • Familiarity with tools like Google Suite, Monday, and Canva are a bonus but not required.

Requirements

  • Advanced level of English (C1-C2)
  • Be located in Peru, preferably Lima.
  • SaaS experience is a plus.

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