Customer Operations Specialist
hace 3 días
We are seeking someone to assist with customer onboarding, support, and overall customer success.
**Key Responsibilities**
- Help our Customer Onboarding team provide an excellent experience by managing critical backend tasks and onboarding steps.
- Collaborate with our team to track and update the status of onboarding tasks and customer support tickets.
- Troubleshoot and provide solutions to common issues, escalating complex technical problems to the appropriate team member when needed.
- Quickly learn and navigate our backend systems to assist customers efficiently. (note: these are not technically difficult, but unique to Ballfrog)
- Create and edit basic graphics (e.g., in Canva) to support customer requests as needed.
- Contribute to continuous improvement of our onboarding and support processes.
- Familiarity with tools like Google Suite, Monday, and Canva are a bonus but not required.
Tipo de puesto: Tiempo completo
Lugar de trabajo: Empleo remoto
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