Order Management Analyst

hace 6 días

Miraflores, Lima, Perú Mondelēz International A tiempo completo
Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.

How you will contribute

You will:

  • Manage the order fulfilment process, respecting the customer segment and channel mix
  • Balance supply constraints and delivery of service levels through cross-functional alignment
  • Use appropriate tools and processes such as availability checks and stock allocation rules
  • Effectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

  • Good numerical, analytical and logical reasoning skills
  • Microsoft office applications
  • High-level of SAP competence
  • An FMCG/CPG company
  • A customer-facing role within customer service, logistics or sales
  • Experience in an order-to-cash environment
  • Experience in customer service, logistics and sales
  • Good knowledge of the total supply chain/order-to-cash process
  • Strong analytical and problem-solving skills

Acerca de la posición

Order Management Specialist es responsable del procesamiento eficiente y preciso de las órdenes de compra de los clientes, desde el ingreso al sistema hasta la asignación de inventario, garantizando el mejor nivel de servicio al cliente.

Descripción de puesto

  • Procesar las órdenes de compra entrantes de los clientes de manera rápida y precisa en el sistema de gestión de pedidos.

  • Realizar asignaciones, modificaciones y ajustes de pedidos según los requerimientos y alineamientos del equipo multifuncional.

  • Realizar seguimiento de las órdenes recibidas para asegurar su procesamiento oportuno.

  • Colaborar para resolver las consultas de los clientes internos y externos y gestionar la entrega de pedidos dentro de los plazos y límites establecidos.

  • Generar informes de seguimiento de órdenes y métricas de rendimiento.

  • Revisar y validar la precisión de los pedidos procesados a través de la herramienta Elemica.

  • Procesar notas de crédito/débito según las solicitudes de rechazos/devoluciones recibidas.

  • Contribuir con ideas de mejora de procesos y estandarización

  • Ejecutar proceso según las políticas /controles definidos.

  • Resolver problemas relacionados con las órdenes (cambios, cancelaciones, errores).
     

Qué aportarás

  • Experiencia de 1-2 años en servicio al cliente, logística, order management, facturación, crédito, cartera  o contabilidad financiera

  • Profesional/Técnico en Economía, Administración de Empresas, Ingeniería, y carreras afines.

  • Buenas habilidades de razonamiento numérico, analítico y lógico

  • Orientación al cliente.

  • Atención al detalle y precisión.

  • Conocimiento general de los procesos de Order to Cash (OTC) y funciones de la cadena de suministro.

  • Habilidades de comunicación efectiva (oral y escrita) y trabajo en equipo

  • Habilidades de organización y gestión del tiempo.

  • Conocimiento en MS Office y excelente manejo de excel

  • Experiencia en compañías de Consumo Masivo. Deseable

  • Manejo de herramientas como Elemica y sistemas SAP. Deseable

  • Ingles nivel intermedio. Deseable

No Relocation support available

Business Unit Summary


Wacam is Mondelēz International's Latin America presence with more the 1700 wonderful people proudly representing a diversity of cultures and nationalities. Wacam includes 13 countries: Colombia, Ecuador, Perú, Chile, Bolivia, Panamá, Costa Rica, Nicaragua, Honduras, Guatemela, El Salvador, República Dominicana, Puerto Rico. We make and distribute our global brands and local jewels such as Field, Club Social to over 190 million consumers. 

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

At Mondelez International we work under a hybrid model, in which our offices at WACAM offer us a space for connection, collaboration and co-creation, with attendance being subject to the needs of the teams themselves and/or the business.

Where permitted by internal policies and local laws, new hires are required to be fully vaccinated with the COVID-19 vaccine as a condition of employment by their date of hire, unless they are granted a medical accommodation.

Job TypeTemporary (Fixed Term)Order Management (OTB)Customer Service & Logistics

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