Senior Manager, UX Design

ID de la solicitud: 245927

Gracias por tu interés en ser parte de Scotiabank Perú, apreciamos tu postulación. Estamos en la búsqueda de personas con talento que quieran crecer y lograr los objetivos de nuestra organización. Te deseamos mucho éxito dentro de este proceso

Senior Manager, UX Design

Purpose

This role plays a leadership role in Peru in executing the digital experience strategy for the Retail Banking segment. This role is responsible for leading a team of UX designers and researchers to create intuitive, human-centered digital experiences that meet the needs of retail customers and drive engagement, satisfaction, and loyalty. Working cross-functionally with Product, Technology, Marketing, and Business teams, this leader ensures that design thinking and user insights are embedded throughout the product development lifecycle.

Accountabilies:

Purpose

This role plays a leadership role in Peru in executing the digital experience strategy for the Retail Banking segment. This role is responsible for leading a team of UX designers and researchers to create intuitive, human-centered digital experiences that meet the needs of retail customers and drive engagement, satisfaction, and loyalty. Working cross-functionally with Product, Technology, Marketing, and Business teams, this leader ensures that design thinking and user insights are embedded throughout the product development lifecycle.

Accountabilities

• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Executes the UX design strategy for Retail Banking digital products in Peru, ensuring alignment with business goals, customer needs, and the bank's digital transformation vision.
• Manage, mentor, and grow a high-performing team of product designers and UX researchers.
• Champion a user-centered design approach, guiding the team to create seamless and accessible experiences across mobile, web, and emerging platforms.
• Collaborate with product managers, engineers, and data analysts to co-create product experiences through research, prototyping, testing, and iteration.
• Lead the execution of Customer experience activities including customer journey mapping, wireframing, usability testing, design system development, and accessibility reviews.
• Translate complex banking services and processes into clear, simple, and engaging digital experiences.
• Drive innovation by staying updated on UX & design trends, best practices, and technologies relevant to financial services.
• Represent the voice of the customer in executive and product leadership meetings, advocating for intuitive and inclusive design solutions.
• Monitor and measure CX performance through KPIs such as customer satisfaction, task success rate, and digital adoption.
• Contribute to the continuous improvement of design processes, tools, and governance frameworks.
• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.

Experience:

• Bachelor's or Master's degree in Design, Human-Computer Interaction, or related field.
• 7+ years of experience in UX design, with at least 3 years in a leadership role.
• Strong portfolio demonstrating successful digital experience design in complex, regulated environments (financial services preferred).
• Deep knowledge of UX methodologies, accessibility standards (e.g., WCAG), and design tools (e.g., Figma, Adobe XD).
• Excellent leadership, collaboration, and communication skills.
• Bilingual proficiency (e.g., English and Spanish)

Ubicación(s): Perú : Lima : San Isidro

Agradecemos tu interés, sin embargo, únicamente los candidatos/as seleccionados para entrevista serán contactados.

** Scotiabank Peru es una empresa incluyente, que respeta la diversidad y no hace ningún tipo de discriminación.