Senior Account Executive, Commercial

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Senior Account Executive Commercial is a pivotal role. You will develop and implement a comprehensive account plan and strategy that maximizes needs to drive revenue for the entire Genesys suite of products. It is an extremely critical role in helping us realize our goal of providing our customers with an unequaled customer experience. The Senior Account Executive Commercial has the unique challenge of understanding our customers' needs and strategic objectives to uncover how Genesys can best serve them in achieving their objectives. At the same time, must act as an influencer, connector, and coordinator to make sure that we are pulling together the right team, at the right time, and delivering the best CX in such a way that our customers come to trust and rely on Genesys even more.

Responsibilities:

• Meeting and/or exceeding goals including, but not limited to, revenue, customer growth, and sales expenses.
• Managing forecasts, pipelines, and predictability for revenue achievement.
• Managing the entire sales life-cycle of transactions to ensure visibility into and predictability of the lead-to-close process.
• Ensuring and enabling the highest levels of professionalism.
• Acting as a Genesys representative to maintain positive relationships with all employees, customers, partners, and shareholders.
• Providing timely and positive resolution of escalated sales-related issues.
• Communicating with key customers, business partners and executives on significant issues and accomplishments.
• Sells and promotes the sales of Genesys products to customers including negotiating price, other concessions and terms and conditions of the sale.
• Participates in strategic and tactical planning for the division.
• Building a relationship with key players in their customer accounts.
• Penetrating the customer account at all levels and all subsidiaries.
• Becoming a trusted advisor on Genesys products/solutions to meet the needs of their customer accounts.
• Develops and execute a territory plan to maximize revenue. Generates and achieves monthly territory forecasts, and accurately predicts revenue on a monthly basis.
• Manages escalations.
• Assists weekly progress meetings with sales team.
• Assists in the development of short, medium, and long term plans to achieve strategic objectives.
• Regularly interacts across functional areas with senior management or executives to ensure objectives are met.
• Ability to influence thinking or gain acceptance of others in sensitive situations.

Requirements:

• +5 years sales experience within technology industry.
• Leadership skills to lead sales engagement.
• Be a "High Energy", results-oriented achiever and a team player willing to work in a demanding and dynamic environment.
• Demonstrated track record in software sales.
• Excellent verbal and written communications skills: produce materials, deliver presentations, and perform general education.
• Ability to represent the company at senior executive levels.
• Able to develop proposals and manage the sales cycle with minimum supervision while providing regular updated on progress and challenges.
• Customer Center Experience is a desirable

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About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit 

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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