Operations Manager

hace 2 días

Remote, Perú RS Consulting Group A tiempo completo

About Us: We are a full-service residential property management company based in Baltimore, Maryland, with over six years of experience in real estate sales and management. Our tenant-focused approach helps maximize property owner returns while delivering high-quality management services. We're looking for a candidate who is passionate about customer service, enjoys supporting clients and tenants, and is highly organized with strong multitasking skills to support the responsibilities of this role.

Salary: $1,000 - $1,300 USD (monthly)

Roles and Responsibilities:

  • Advertise vacant units, screen tenants, and manage lease agreements.
  • Answer inquiries about units available for lease and set up viewings
  • Schedule and document property inspections, ensuring maintenance and safety compliance.
  • Address tenant inquiries and complaints professionally and promptly.
  • Coordinate repairs, obtain quotes, and oversee quality.
  • Rent collection, delinquency follow-up, manage budgets, and process expenses.
  • Ensure lease compliance, resolve disputes, and handle legal actions if necessary.
  • Maintain accurate records of transactions and tenant communications. Curate records of transactions and tenant communications.
  • Coordinate tenant move-ins and move-outs, including utility setup

Skills:

  • Strong phone communication and problem-solving skills.
  • Customer-focused and professional when handling tenant inquiries and issues.
  • Clear written and verbal English communication.
  • Organized, detail-oriented, and able to manage multiple tasks.
  • Proactive, independent, and comfortable in a fast-paced environment.
  • Able to coordinate vendors, inspections, and move-ins/move-outs.
  • Tech-savvy with experience using AppFolio, 3CX, LeadSimple, and Google Workspace or Microsoft Office.

Qualifications:

  • Bachelor's degree in Administration, Business, or a related field (preferred, not required).
  • 3+ years of experience in property management or customer service in a fast-paced environment.
  • Advanced English proficiency, both written and spoken.
  • Reliable, high-speed wired internet connection (minimum 200 Mbps).
  • Windows 10/11 or Mac computer with at least 4 GB RAM (Intel i5 or equivalent).

Physical Setting: Remote

Schedule: Monday - Friday: 9 am - 6 pm EST (1hr Lunch)

Job Type: Full-time

Pay: S/.3, S/.4,360.00 per month

Education:

  • Bachelor's (Required)

Experience:

  • admin/customer service: 3 years (Required)

Language:

  • advanced English (Required)

Work Location: Remote

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