Chat Support Agent 1

hace 4 semanas

Lima, Perú Foundever™ A tiempo completo
About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

 

Our Core Values are:

 

  • Creativity: Make it simple, lead the change.
  • Commitment: Aim for better, impact for the good.
  • Connection: Share experiences, grow together.
Job Summary

We are looking for a bilingual (Spanish and English) representative to deliver world-class customer support and build customer satisfaction.

 

Main Requirements

 

  • At least 18 years old
  • High School Diploma
  • Experience in customer service or call center is desirable
  • Peruvian Citizenship or work permit
  • Full time availability
  • Intermediate to Advance English Skills
  • Strong Computer Skills

 

Skill Required

 

Communication Skills:

 

  • Excellent written & verbal communication skills (English)
  • Ability to communicate effectively & clearly.
  • Ability to read disclosures and financial terminology
  • Communicates effectively in a positive and diplomatic manner.

 

Customer Service Skills:

 

  • Excellent Customer Service Skills (no CS is required).
  • Ability to empathize with the customer.
  • Ability to build and gain the customers trust by listening & understanding, and where possible, exceeding their needs.
 

Problem-Solving Skills:

 

  • Ability to analyze issues and find appropriate solutions for customers' inquiries.
  • Ability to approach problems logically with diplomacy and professionalism.
  • Ability to quickly resolve problems with accuracy.
  • Ability to be proactive and self-sufficient
  • Ability to probe effectively by asking open-ended questions

 

Technical Skills:

                       

  • Basic PC knowledge.
  • Ability to multitask.
  • Skilled in accurate data entry.
Primary Job Responsibilities
  • Answer Incoming Calls to customer service Lines.
  • Provide a high level of professional and competent service assistance.
  • Successfully complete and approve training and quality requirements.
Skills/Knowledge/Abilities Education Experience Target Specialized Certifications

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