Customer Support Agent English- Spanish
hace 7 meses
ThePowerMBA is a business school founded in 2017 that has broken the status quo of the traditional MBA market, offering a 360º business curriculum but fully online, 15 min lessons (microlearning) and for an affordable price. We are non-accredited and yet, in Spain companies such as EY, Accenture and Cocacola are using our program to train their employees. After succeeding in Spain and LATAM, we are building the global version which is already being used by users around the world. We will count on the collaborations of the founders of YouTube, Waze, Tesla, Shazam, Whole Foods and Cirque du Soleil; authors of business frameworks such as Eric Ries and executives from Unicorn companies and entrepreneurs with enormous potential, providing the “learning by doing” angle.
Tareas
The Customer Support agent provides holistic support to any incoming enquiry from our current and future students. The agent is in charge of general questions about the company’s service, about billing and invoices, changes of the programs and will furthermore manage every situation that occurs before/ during and after a student has joined our program, which includes a wide variety of situations.
The agent provides a personalised experience for the students and develops an expertise in understanding their accounts specific needs. The tone is friendly, warm and transparent - if there is a problem, we say it We don't hide it from our students, but we promise that we’ll do our best to help them - and the objective of a Customer Support agent is to give solutions end to end, always trying to meet and exceed our students' expectations and adding the WOW experience whenever possible.
Tasks
- Provide knowledgeable, friendly and efficient service to all our ThePowerMBAs globally.
- Monitor and control several concurrent tasks in tandem
- Work closely with other departments, such Events, Finance, Product etc. to ensure quick resolutions for all requests by identifying and escalating issues appropriately.
- Proactively and independently work to meet targets and goals.
**Requisitos**:
- Passion for helping our students
- Learns quickly and adapts to changes
- Outstanding written communication skills
- Ability to manage different tasks in tandem
- Problem solver
- Proficiency in both languages Spanish, and English
- 2+ years in customer experience roles
- Experience in education/ start up
- University Degree
Beneficios
- You’ll be part of a fast growing Global team of highly skilled individuals, delivering a great experience to our customers and students.
- Salary package will be agreed after the interview.
- The option to do all our current programs
- Outsourced recruitment
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