Mindelta | IT support Engineer

hace 1 mes


lima, Perú Mindelta A tiempo completo

Job description

We are seeking an experienced IT Manager/Desktop Support Engineer/IT Incident Manager with Cyber Security experience to join our team on a 1-year contract in Peru. The IT Manager will play a critical role as the primary escalation point for customer service incidents and requests. This role involves ensuring service quality, monitoring incident resolution, and maintaining communication with both internal teams and external suppliers.

Please Note: Cybersecurity experience is a priority for the client.

Key Responsibilities:

  • Serve as the primary escalation point for day-to-day incidents and requests, taking proactive actions to resolve issues.
  • Maintain constant communication with service leads, providing visibility into the status of incidents and requests.
  • Conduct regular reviews of service quality and ensure adherence to SLAs and KPIs agreed upon with the client.
  • Monitor, analyze, and participate in managing critical or global incidents as needed.
  • Collaborate with technical teams to analyze and address recurring incidents, solving problems at their root cause.
  • Liaise with third-party suppliers and ensure they deliver on their service commitments.
  • Participate in follow-up meetings with third parties and suppliers to guarantee service compliance.
  • Communicate with end users and handle service-related complaints.
  • Collect root cause data from incidents and contribute to the development and implementation of action plans to prevent future issues.
  • Coordinate technical teams for incident, request, and project management.
  • Act as a liaison between various departments and external suppliers or involved teams.
  • Lead weekly meetings with the client and client managers to discuss ongoing issues, progress, and service performance.

Technical Requirements:

  • Strong experience with Microsoft 365 management as an Administrator.
  • Solid understanding of networking concepts, including DHCP, firewalls, routing, and switching.
  • Knowledge of Windows Server environments (GPO, DNS, DHCP, AD, etc.).
  • Familiarity with cybersecurity practices, as cybersecurity is a priority for the client.

Qualifications:

  • 1 to 2 years of experience in IT management or incident management.
  • Strong communication skills in English and the local language (depending on the country).
  • Ability to coordinate with technical teams and provide leadership in incident management.
  • Availability to start immediately.
  • Willingness to participate in a two-step interview process for final selection.

This role will coordinate closely with our client’s Incident Manager based in Spain, ensuring smooth operations and swift resolution of IT issues.

Job Type: Full-time

Pay: S/.60,147.38 - S/.65,147.38 per year

Experience:

  • Cyber Security: 1 year (Required)

Location:

  • Lima, Lima (Required)
#J-18808-Ljbffr
  • IT Support Engineer

    hace 3 meses


    Lima, Perú Mindelta A tiempo completo

    An IT Support Engineer and Incident Engineer is responsible for providing technical support and troubleshooting for hardware, software, and network-related issues. This role involves monitoring and managing incidents to ensure timely resolution, maintaining system performance, and minimizing downtime. The engineer collaborates with cross-functional teams to...

  • IT Support Engineer

    hace 4 semanas


    Lima, Perú Mindelta A tiempo completo

    An IT Support Engineer (L2) and Incident Engineer is responsible for providing technical support and troubleshooting for hardware, software, and network-related issues. This role involves monitoring and managing incidents to ensure timely resolution, maintaining system performance, and minimizing downtime. The engineer collaborates with cross-functional...

  • IT Support Manager

    hace 3 días


    Lima, Perú Mindelta A tiempo completo

    Job Overview:Mindelta seeks an experienced IT support professional to fill a critical role in our team. As the primary escalation point for customer service incidents and requests, you will play a vital part in ensuring seamless operations and swift resolution of IT issues.Responsibilities:Serve as the primary point of contact for day-to-day incidents and...


  • Lima, Perú Mindelta A tiempo completo

    Job OverviewMindelta is seeking an experienced IT Manager/Desktop Support Engineer/IT Incident Manager with Cyber Security expertise to join our team in Lima, Peru on a 1-year contract.Key Responsibilities:Serve as the primary escalation point for day-to-day incidents and requests, taking proactive actions to resolve issues.Maintain constant communication...


  • Lima, Perú Mindelta A tiempo completo

    Job description We are seeking an experienced IT Manager/Desktop Support Engineer/IT incident Manager with Cyber Security experience to join our team on a 1-year contract in Peru. The IT Manager will play a critical role as the primary escalation point for customer service incidents and requests. This role involves ensuring service quality, monitoring...


  • Lima, Perú Mindelta A tiempo completo

    Job Overview:Mindelta is seeking an experienced Technical IT Manager with a strong background in Cyber Security to join our team in Lima, Peru. The successful candidate will play a critical role as the primary escalation point for customer service incidents and requests.About the Role:The Technical IT Manager will be responsible for ensuring service quality,...

  • IT Manager

    hace 1 mes


    Lima, Perú Mindelta A tiempo completo

    We are seeking an experienced IT Manager to join our team on a 1-year contract in Peru. The IT Manager will play a critical role as the primary escalation point for customer service incidents and requests. This role involves ensuring service quality, monitoring incident resolution, and maintaining communication with both internal teams and external...

  • IT Manager

    hace 3 meses


    Lima, Perú Mindelta A tiempo completo

    We are seeking an experienced **IT Manager** to join our team on a 1-year contract in Peru. The IT Manager will play a critical role as the primary escalation point for customer service incidents and requests. This role involves ensuring service quality, monitoring incident resolution, and maintaining communication with both internal teams and external...

  • IT Support

    hace 7 meses


    Lima, Perú Willis Towers Watson A tiempo completo

    The Technical Support Representative is the first line of support for all internal desktops, laptops, other device management, and maintenance. He / She is responsible for interacting and supporting all users that are assigned to them so that they resolve all desktop related issues that arise in a responsible, efficient, and timely manner. This position...


  • Lima, Perú Peru Process Solutions SRL A tiempo completo

    **IT HELPDESK SUPPORT SPECIALIST** PPS is a company that provides numerous off-shore services to our stateside affiliates (law firms). It specializes in offering workforce solutions backed by strong technological systems and a team focused on helping the final client. We focus on providing pre-litigation and discovery assistance in the form of case...

  • IT Support Specialist

    hace 7 meses


    Lima, Perú Tekton Labs A tiempo completo

    **About the **IT Support Specialist** position**: Currently, we are seeking a** IT Support Specialist**: **Your profile includes**: - Assist the IT Team with managing and monitoring installed systems and infrastructure. Jamf, Intune, Sophos. - Take part in our technical resolution process as an initial point of contact for issue resolution. - Ensure the...


  • lima, Perú Periferia IT Group A tiempo completo

    ¡Prepárate para vivir una nueva etapa con Periferia IT Group! Si tienes experiencia como QA Engineer y quieres generar un impacto en el mundo tecnológico, esta es tu oportunidad para unirte a nuestro equipo. Trabajarás con más de 1,000 profesionales en una multinacional colombiana líder en el sector TI, con fuerte presencia en América Latina y...

  • IT Quality Engineer

    hace 2 meses


    Lima, Perú Atlas Technica A tiempo completo

    **Position Name**:Quality Control Engineer **Reports to**:Project Engineering Manager **Location/Type**: Peru, Remote **Status**: Exempt Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year since inception...


  • Lima Metropolitana, Perú Sky Systems, Inc. (SkySys) A tiempo completo

    Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Sky Systems, Inc. (SkySys) Job Purpose The EUC onsite support engineer will provide high quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of...

  • Support Engineer

    hace 7 meses


    Lima, Perú e2open Perú A tiempo completo

    **Position Overview** The Support Engineer is a member of e2open’s customer support team responsible for providing support to a diverse global customer base. Working directly with customers the Support Engineer is the primary point of contact for a wide variety of customer inquiries related to our products and services. Primary activities include issue...

  • IT Quality Engineer

    hace 1 mes


    Lima, Perú Atlas Technica A tiempo completo

    Position Name: Quality Control Engineer Reports to: Project Engineering Manager Location/Type: Peru, Remote Status: Exempt Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year since inception through our...

  • Global Support Engineer

    hace 2 semanas


    Lima, Perú e2open A tiempo completo

    **Position Overview** The Global Support Engineer is a member of e2open's customer support team responsible for providing support to a diverse global customer base. Working directly with customers the Support Engineer is the primary point of contact for a wide variety of customer inquiries related to our products and services. Primary activities include...

  • IT Desktop Support

    hace 23 horas


    Lima, Perú WTW A tiempo completo

    This position supports users across the organization that have technical needs. Focusing primarily on Dell laptops and devices within a Microsoft domain. There might be some support of Apple MacBooks as well. Support includes imaging, deployment of, troubleshooting and testing of systems and peripherals with excellent customer service. **Key...


  • Lima, Perú Stantec A tiempo completo

    **20451BR** **Requisition Number**: 20451BR **Description**: Stantec requiere contratar para sus oficinas en Perú a un IT Desktop Support Assistant, profesional con al menos 1 año de experiência laboral en general. Algunas de sus funciones específicas, serán: - Preparación de nuevos equipos para nuevos empleados - Instalación de software y...

  • DevOps Support Engineer

    hace 2 semanas


    Lima, Perú E2open Peru, SRL A tiempo completo

    With more than 41,000 companies on the E2open Network - from raw material suppliers all the way to retailers and consumers - and a range of solutions to support mission-critical supply change activities, E2open enables Global 1000 companies to run the most complex and responsive multi-enterprise supply chains in the world. The E2open DevOps team enables the...