IT Support Engineer

hace 5 días


Lima, Perú Mindelta A tiempo completo

An IT Support Engineer (L2) and Incident Engineer is responsible for providing technical support and troubleshooting for hardware, software, and network-related issues. This role involves monitoring and managing incidents to ensure timely resolution, maintaining system performance, and minimizing downtime. The engineer collaborates with cross-functional teams to identify root causes of recurring problems, implement effective solutions, and enhance overall system reliability. Additionally, they document incident reports, maintain knowledge bases, and assist in the deployment of IT infrastructure, ensuring adherence to ITIL best practices and delivering exceptional customer service.

Pay: S/.4,500.00 - S/.5,500.00 per month


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