IT Support Manager

hace 3 días


Lima, Perú Mindelta A tiempo completo

Job Overview:

Mindelta seeks an experienced IT support professional to fill a critical role in our team. As the primary escalation point for customer service incidents and requests, you will play a vital part in ensuring seamless operations and swift resolution of IT issues.

Responsibilities:

  • Serve as the primary point of contact for day-to-day incidents and requests, taking proactive actions to resolve issues.
  • Maintain regular communication with internal teams and external suppliers to ensure timely resolutions.
  • Conduct regular reviews of service quality and adherence to agreed-upon SLAs and KPIs.
  • Collaborate with technical teams to analyze and address recurring incidents, identifying root causes.
  • Liaise with third-party suppliers to guarantee compliance with service commitments.
  • Communicate with end users and handle service-related complaints effectively.
  • Collect data from incidents and contribute to the development of action plans to prevent future issues.
  • Coordinate technical teams for incident, request, and project management.
  • Act as a liaison between departments and external teams or suppliers.

Technical Requirements:

  • Strong experience with Microsoft 365 management as an Administrator.
  • Solid understanding of networking concepts, including DHCP, firewalls, routing, and switching.
  • Knowledge of Windows Server environments (GPO, DNS, DHCP, AD, etc.).
  • Familiarity with cybersecurity practices, given its priority for the client.

Qualifications and Experience:

  • 1-2 years of experience in IT management or incident management.
  • Excellent communication skills in English and Spanish.
  • Ability to coordinate with technical teams and provide leadership in incident management.
  • Immediate availability for start.

Additional Information:

This role will work closely with our client's Incident Manager in Spain, ensuring smooth operations and swift issue resolution.

Job Type: Full-time

Pay: S/.60,147.38 - S/.65,147.38 per year


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