IT Support Manager
hace 3 días
Job Overview:
Mindelta seeks an experienced IT support professional to fill a critical role in our team. As the primary escalation point for customer service incidents and requests, you will play a vital part in ensuring seamless operations and swift resolution of IT issues.
Responsibilities:
- Serve as the primary point of contact for day-to-day incidents and requests, taking proactive actions to resolve issues.
- Maintain regular communication with internal teams and external suppliers to ensure timely resolutions.
- Conduct regular reviews of service quality and adherence to agreed-upon SLAs and KPIs.
- Collaborate with technical teams to analyze and address recurring incidents, identifying root causes.
- Liaise with third-party suppliers to guarantee compliance with service commitments.
- Communicate with end users and handle service-related complaints effectively.
- Collect data from incidents and contribute to the development of action plans to prevent future issues.
- Coordinate technical teams for incident, request, and project management.
- Act as a liaison between departments and external teams or suppliers.
Technical Requirements:
- Strong experience with Microsoft 365 management as an Administrator.
- Solid understanding of networking concepts, including DHCP, firewalls, routing, and switching.
- Knowledge of Windows Server environments (GPO, DNS, DHCP, AD, etc.).
- Familiarity with cybersecurity practices, given its priority for the client.
Qualifications and Experience:
- 1-2 years of experience in IT management or incident management.
- Excellent communication skills in English and Spanish.
- Ability to coordinate with technical teams and provide leadership in incident management.
- Immediate availability for start.
Additional Information:
This role will work closely with our client's Incident Manager in Spain, ensuring smooth operations and swift issue resolution.
Job Type: Full-time
Pay: S/.60,147.38 - S/.65,147.38 per year
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