Support Specialist

hace 2 semanas


Lima, Perú Adistec A tiempo completo
El Support Specialist (Trainee IT) apoyará bajo supervisión directa, instalación, mantención y reparación de los sistemas y redes. Utiliza conocimientos técnicos básicos para respaldar iniciativas de IT y brindar soporte de sistemas de información técnica.

Brindar asistencia y mantenimiento preventivo / tecnico ante problemas de Hardware y software con el objetivo de resolver necesidades que puedan presentar los distintos equipos.

Otorgar soporte tanto a los colaboradores internos como clientes. Realizar inventario periodicamente de los equipos y el estado en el que se encuentran los mismos. Garantizar el correcto funcionamiento de la infraestructura.

Realizar seguimiento, gestion y resolucion de incidentes a traves de herramineta de tickets, manteniendo informado al team leader, manager, cliente u colaborador en cuestion.

La posición puede realizar otros proyectos o tareas diversas según lo solicitado o asignado. Documentacion de procedimientos de aplicativos basado en necesidades y su respectiva ejecucion.


Adistec, es el líder en distribución de valor agregado de Latinoamérica y el Caribe, con mas de 20 años de trayectoria en el mercado entregando soluciones de tecnología de la información.

Contamos con un equipo de trabajo superior a 480 colaboradores y más de 50 Ingenieros certificados especializados en Datacenter y Seguridad.


Adistec cuenta con 8 unidades de negocio:

Distribución:
buscamos diferenciarnos agregando valor a nuestros socios a través de soporte técnico y soporte de Marketing. Contamos con recursos en toda la región para hacer este apoyo real.
-
Educación: brindamos entrenamiento a nuestros socios de negocios y usuarios finales para potenciar el uso de las tecnologías que ofrecemos.
-
Servicios Profesionales: brindamos todo nuestro conocimiento y experiência a nuestros canales para facilitar la implementación de las soluciones de TI que ofrecemos.
-
Cloud Solutions: habilitamos a Hosters, Datacenters y Proveedores de Servicios a ofrecer soluciones hosteadas en un modelo de pago por uso, mediante la firma de contratos líderes en el mercado de Cloud.
-
Soluciones Integradas: Integramos hardware de Intel con soluciones de software líderes que resultan en dispositivos competitivos hiperconvergentes y de protección de datos.
-
Servicios de Consultoría de Oracle NetSuite: brindamos servicio de consultoría de implementación de Oracle Netsuite a nível regional.

Requisitos:

Educación
Universitario/a en curso o Graduado/a en Ingeniería de Sistemas, Telecomunicaciones o carreras afines
Experiência
Experiência laboral mínimo de 6 meses a 1 año de preferencia en posiciones similares.
Conocimientos
Microsoft Office nível intermedio - avanzado (Excluyente)

Idiomas:

Inglés Intermedio (Preferentemente)
Informática Microsoft Office - Nível Medio-Avanzado
Conocimiento general en sistemas informáticos, redes, hardware y software y hardware de equipos de cómputo
Windows, MacOS, iOS, Android, Notebook
Competencias
Capacidad de análisis
Aprendizaje continuo
Confidencialidad
Flexibilidad
Manejo de Presión
Capacidad de Decisión
Planificación y Organización

Beneficios


Excelente clima laboral, pertenecer a una empresa joven e innovadora, participar de variados proyectos y formar parte de un equipo regional con diferentes culturas y posibilidades de crecimiento.


Horario de Prácticas:

Lunes a Viernes de 09:00 a 13:00 horas en el distrito de San Isidro (Presencial).
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