Support Specialist
hace 6 meses
We are seeking a skilled support specialist to join our growing organization and assist our customers with technical problems when using our products and services. You will be responsible for providing technical product support to our customers by troubleshooting and resolving issues with our products when they arise.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
**Responsibilities**:
- Identify customer needs and help customers use specific features
- Communicating with co-workers to diagnose issues
- Prioritizing your workload to ensure the most critical issues are resolved first.
- Analyze and report product malfunctions (For example, by testing different scenarios)
- Escalate issues to the necessary department, keeping track of any developments and acting as the bridge between the client and the department.
- Share feature requests and effective workarounds with support and product team members
- Gather customer feedback and share with our Product, CS, and Development teams.
- Log and track support tickets within Zendesk’s CRM.
**Job Types**: Full-time, Permanent
**Salary**: S/.3,000.00 - S/.3,500.00 per month
**Language**:
- Ingles (required)
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