Customer Service Engineer

hace 2 semanas


Lima, Perú Encora A tiempo completo
En Encora estamos en búsqueda de un gran talento como tu para que se una a nuestro equipo como el próximo Customer Service Engineer (9651)

¿Te animas a unirte a nuestro gran equipo de ingenieros?
Te invitamos a leer más de nosotros y conocer nuestra posición en búsqueda

Sobre el rol:


Como un Customer Service Engineer, formarás parte de un equipo tecnológico y ágil altamente calificado por respaldar y desarrollar soluciones de vanguardia para cumplir con los requisitos de nuestro negocio.

Nos ayudará a acelerar los resultados empresariales de nuestros clientes mediante la innovación de productos digitales de vanguardia.

Algunos de tus deberes esenciales y responsabilidades laborales del día a día serán:

  • Revisar solicitudes/incidentes por parte de clientes
  • Escalar y revisar las solicitudes las solicitudes/incidentes
  • Seguimientos que las solicitudes/incidentes sean atacadas
  • Reportes semanales de las solicitudes/incidentes según estado
  • Otras tareas: apoyar en la gestión de banking, como por ejemplo onboarding, trainings.

Requisitos para la vacante:

  • Egresados de ingeniería industrial, administración o afines
- +4 años de experiência en posiciones similares

  • Experiência gestionando procesos de soporte
- y liderando equipos

  • Conocimiento de Scrum/Itil/Agile/Jira (deseable)
  • Nível de inglés: intermedio
  • Entusiasmo por resolver problemas complicados y complejos de formas probadas y vanguardistas.
  • Habilidades avanzadas de comunicación verbal y escrita.
  • Disposición demostrada para enseñar a otros y aprender nuevas técnicas.

Por qué te encantará trabajar con nosotros:

  • Trabajo Remoto: Trabajaras desde casa y tendrás la opción de ir a oficina cuando gustes.
  • Seguro médico cubierto al 100%
  • Bonos por referidos
  • Día libre de cumpleaños
  • Horarios y modelos de trabajo flexibles para un mayor equilibrio entre la vida laboral y personal
  • Formación técnica continua y capacitaciones constantes
  • Trabajar en una Great Place To Work caracterizada por un clima horizontal y dinámico
  • Programa de reconocimientos corporativo
  • Línea de carrera que te permitirá crecer con nosotros
  • Entre otros

Sobre Encora:


Encora es una empresa global que ofrece soluciones de Software e Ingeniería Digital, contando con más de 9000 encorians alrededor del mundo.

Nuestras practicas tecnológicas incluyen Servicios de Nube, Ingeniería de productos, Ciencia e ingeniería de datos, Experiência digital, DevOps, Ciberseguridad, Ingeniería de calidad, entre otros.


  • En Encora Inc. contratamos profesionales basados únicamente en sus habilidades y no discriminamos por edad, discapacidad, religión, género, orientación sexual, condición socioeconómica o nacionalidad

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