Customer Service Representative

hace 2 semanas

Lima, Perú Tetra Pak A tiempo completo

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet.

By doing so we touch millions of people's lives every day. And we need people like you to make it happen._

Job Summary:

The Customer Service Representative is the main first contact for operational Services business matters.

This includes facilitating services sales growth, ambition through account management, sales opportunity analysis, management of services contracts, service coordination and customer support.

Offering quality service with innovative solutions, looking to drive excellence in customer satisfaction.
The position is based in Lima, Peru.
You will be travelling up to 25 % of your time to our customer sites.
Tetra Pak is not sponsoring work visas or relocation for this position.

What you will do:

As a Customer Service Representative, you will:

  • Participate with input to the preparation of the sales strategy including Service Key Account Plan by using internal and external data sources.
  • Lead analysis and follow up sales opportunities and promote services based on customer information, together with Service Key Account Manager and Service Team
  • Participate in customer relationships from an operational perspective and transactional sales through structured communication.
  • Participate in analysis and follow up customer satisfaction results together with services functions.
  • Lead communication and planning with customers for service and maintenance events, permanent solutions and mandatory rebuilding kits.
  • Participate in preparation of service contract execution and confirm resources for delivery of services and service delivery control.
  • Lead coordination and follow up Service Contract execution and Service Contract fulfillment participate.
  • Lead customer inquiries, respond and channel it into the organization including technical issues and creation of transactional quotations based on priced services offerings.
  • Lead customer related master data updates and ensures accuracy to drive transactional sales and services business.
  • Lead planning and sourcing of local material and labour.

We believe you have:

  • Degree in Business Administration/ Industrial Engineering.
  • 2 years of work experience on Customer Service with direct contact with customers or similar role is a must. Experience within Food Industry is desirable.
  • English intermediate is mandatory, capable to maintain conversations.
  • Good knowledge in Microsoft Office
  • Excellent communication skills to communicate with people at all levels.

We Offer You

  • A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • A culture that pioneers a spirit of innovation where our industry experts drive visible results
  • An equal opportunity employment experience that values diversity and inclusion
  • Market competitive compensation and benefits with flexible working arrangements
This job posting expires on** May 27, 2023.

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