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Field Service Engineer
hace 3 días
**Field Service Engineer**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
Executes service work with low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Delivers quality customer service to satisfy customers.
**This position reports to**:
Area Sales Manager
**Your responsibilities**:
- Contributes to customer satisfaction by planning and executing service work as per customer order and expectation.
- Ensures customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations.
- Performs field service tasks, identifies technical issues, and performs analysis through remote or on-site activity in service categories and products for which they are certified to perform.
- Troubleshoots equipment/process failures, requests proactive corrective actions, and makes recommendations to avoid such issues in the future.
- Provides technical support for the sales team, and identifies potential business opportunities.
**Your background**:
- Bachelor´s Degree in Chemical, Electronic, Electrical, Instrumentation Engineering, or similar fields.
- Two years of experience working in similar positions.
- Knowledge in classical instrumentation.
- Experience working in Industry field.
- Knowledge in General Sales Practices, is desirable gas analyzers.
- Availability to travel (30% Local and 40% National(.
- Intermediate English level.
- Customer oriented, proactive, self - driven, good communication skills.
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