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Customer Service Representative
hace 2 semanas
We are looking for dedicated, customer-focused individuals to join our team and help us continue to provide exceptional service to our clients.
Job Description:
We are currently seeking a highly motivated and professional Remote Customer Service Representative to join our contact center and data entry team.
In this role, you will be responsible for contacting customers and/or repair shops to gather photos, documentation, and potentially answer questions around the claims process.
Sound like you? Keep reading for more detail.
Your Day-to-Day
- Get connected with customers from the comfort of your home
- High sense of urgency around handling a high volume amount of inbound and outbound calls in a call center setting
- Utilize our proprietary CRM technology to log all customer interactions
- Maintain detailed files for documentation
- Manage challenging customer service situations while maintaining a positive, empathetic, and consultative approach towards the customer at all times
- Manage and set expectations for customers around required information, processes, and deadlines across multiple carriers
- Meet and strive to exceed individual monthly, quarterly and annual goals in both production and quality
Your Qualifications
- Previous experience in a customer service environment
- Excellent communication (written & verbal) and timemanagement abilities
- Highly driven and competitive in nature
- Experience with a contact center and/or general insurance knowledge a plus
- Exceptional attention to detail
- Well organized and strong work ethic
- Outgoing, personable and fun
- Proven track record of adaptability in a fastpaced environment
Tipo de puesto:
Tiempo completo
Salario:
A partir de S/.3,800.00 al mes
Experiência:
Call Center: 3 años (Obligatorio)
- Atención a Clientes: 3 años (Obligatorio)
Idioma:
- Inglés (Obligatorio)
Fecha de inicio prevista: 15/02/2024
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