Commercial Operations Manager

hace 2 semanas

Lima, Perú Zoetis A tiempo completo

Position's Summary

The Commercial Operations Manager (COM) is responsible for supporting key functions and provide tools for our Team to deliver a delightful and seamless
customer experience.

The COM is the role model for Customer obsession behaviour in the organization, being accountable for:

Customer Service, Invoicing, Customer info management, Reporting and Analytics, Commercial Terms Management, Commercial Policy, Gross to net control and Administration, Field force Incentives, GTM definition, Targeting & Segmentation efficiency and Pricing maximization.

She leads Marketing Procurement & Operations Budget management.


The Commercial Operations Manager is accountable for her team development, promoting constant constructive feedback culture to ensure people and business success.
Talent Development considers building a strong Comm Ops team by defining the right profiles, ensuring the right talent, building solid IDPs (Individual development Plan) for her team, hold close follow up & coaching, ensure trainings needed to strengthen skills and capabilities.

Measure progress and set enhancement action plans


The Commercial Operations Manager is a
Key Leader of the organization and core
member of the PERU Leadership Team (PER LT), thus liable to build a positive and constructive
Culture to build a
great place to work in ZTS Perú and where our colleagues can thrive framed on
ZTS Purpose and Core Beliefs being a role model.

Must lead and promote processes simplification, generate and enhance business tools, manage commercial agreements and participate in the Budget (Operating Plan) process.


Key Responsibilities
-
Enhance Customer Experience & Service

  • Create and track customer service objectives.
  • Setup, implement and ensure Service Level Agreements (SLA) are up to date.
  • Run the global on going Consumer Excellence Survey.
  • Ensure flawless Invoicing, capture purchase orders,
  • Lead Customer Service
  • Design appropriate methodologies to transform customer insights and market research into powerful initiatives.
  • Develop an effective customer loyalty program.
  • Respond and clarify customer questions or doubts.
  • Promote collaboration between Commercial Operations team and other cross functional teams to improve customer experience.
-
Lead Commercial Strategy

  • Design the most efficient GTM.
  • Maximize and control Gross to Net investment.
  • Design powerful commercial agreements and trade terms.
  • Lead the Commercial Policy process
  • Be the contact with Commercial Excellence (CoE) Global Team and customize tools & initiatives.
-
Maximize Sales Support and Sales Force Effectiveness

  • Design the most efficient T&S
  • Lead Sales Force incentives process. Define Sales Quota and follow up accomplishments
  • Manage CRM Information and analyze the Sales Force Platform to measure the opportunity, productivity and quality of contacts acros sour Sales Force.
  • Develop insightful monthly Dashboards for KAM and Sales Force.
  • Be the link with Regional Buinsess Intelligence team.
-
Reporting and Analytics for Customer, Market and Consumer data
:

  • Identify relevant data sources.
  • Feed, develop and maintain a sustainable and reliable Sell Out, Sell in and SIT database to have a single One-SourceofData to keep Peru Leadership team informed.
  • Create standardized Monthly Dashboards for the Leadership Team, with market data market share, market trends and prices.
  • Analyze pricing and volume to better support business units strategy and decisions.
  • Understand market trends and generate insights to detect business growth opportunities.
  • Provide daily sales report by Brand, Species and Customers.
  • Collaborate with BUs to build an accurate forecast.
-
Lead and Simplify Administrative Operations:

  • Commercial Processes simplification
  • Automate daily tasks.
  • Generate Credit Notes.
  • Ensure our Operations comply with SOX and Audits
  • Lead marketing procurement.
  • Control Operations Budget management.
  • Project Management and Execution adhoc.
-
Culture ambassador:

  • Drive high performance culture ensuring recognition of outstanding contributors, coaching and developing top talent.
- ontribute to build the best place to work.

  • Role Model our core beliefs and live our Purpose.
-
Talent Development:

  • Develop commercial capabilities across the team
  • Coordinate with BU Managers and L&D commercial trainings.
  • Ensure robust IDPs across her Comm Ops team
-
Key Stakeholders

Internal:


GM, BU Managers, HR, Finance, Learning & Development (L&D), Supply, Global Center of Excellence (CoE), Regulatory Affairs, Other countries Commercial Operations Managers.


External:

Customers (Distributors & Key Accounts), Agencies & Suppliers, VETs and Petshop owners

  • Commercial Operations Manager

    hace 1 semana

    Lima, Perú Zoetis A tiempo completo

    **Position’s Summary** **The Commercial Operations Manager (COM) is responsible for supporting key functions and provide tools for our Team to **deliver a delightful and seamless **customer experience. The COM **is the role model for Customer obsession behaviour in the organization, being accountable for: Customer Service, Invoicing, Customer info...

  • Operations Manager Peru

    hace 3 semanas

    Lima, Perú inDrive A tiempo completo

    Remote- Full-time- Senior- We are expanding our Delivery business and we are looking for a Operations Manager to join our team! In this position you will be responsible for developing this line of service in Peru by keeping in touch with key clients and building a great customer relationship.**Responsibilities**: **What you will do**: - Onboard new...

  • Operations Manager

    hace 2 semanas

    Lima, Perú Wood Plc A tiempo completo

    Descripción general / **Responsabilidades**: Wood is currently recruiting for an Operations Manager for Mining and Minerals operations in Peru. This role requires a presence in Lima, Peru and the successful professional must possess strong experience in the mining industry. **Job Objective**: Directs and guide the growth, development and delivery...

  • Commercial Project Manager

    hace 2 semanas

    Lima, Perú Siemens Energy A tiempo completo

    Experienced Professional **ASnapshot of Your Day** You will be Responsible for commercial aspects,project financials (controlling & reporting) & clean books and records.Co-leading of the project together with project manager with the objective ofexecuting the project according to the defined Project Management (PM)standards, customer requirements and the...

  • Operations Manager

    hace 3 semanas

    Lima, Perú Cornerstone A tiempo completo

    **Descripción**: Cornerstone, empresa headhunter especializada en la búsqueda directa de ejecutivos de alta y media Gerencia, se encuentra en la búsqueda de un: **Operations Manager** **Principales Responsabilidades**: - Desarrollar la estrategia de país, el plan de negocios y establecer direcciones para el mercado de acuerdo con la visión...

  • Commercial Project Manager

    hace 3 semanas

    Lima, Perú Siemens Gamesa Renewable Energy A tiempo completo

    It takes the brightest minds to be a technology leader. It takes imagination to create green energy for the generations to come. At Siemens Gamesa we make real what matters, join our global team. Siemens Gamesa has a vision for renewable energy: we believe in the power of nature and technology. Help us to be ready to face the energy challenges of tomorrow...

  • Bilingual Operations Manager

    hace 2 semanas

    Lima, Perú Staff Boom Peru A tiempo completo

    Staff Boom, a company that provides outsourced services, is looking for a Bilingual Operations Manager.Job Requirements: Experience in management, operations and leadership is a must. Ability to build relationships among managers, clients and employees. Excellent communication skills. Familiarity with MS Office, especially Excel, is a must. Ability to...

  • Operations Manager

    hace 2 semanas

    Lima, Perú Sophilabs A tiempo completo

    Operations ManagerWe exist to help companies fulfill their purpose and create a meaningful positive impact.Sophilabs was founded back in 2012 with a clear vision in mind: to build software for outstanding companies seeking perfectionist teams. As we move forward, we continue to stress the importance of growing and improving ourselves to help more customers...

  • Operations Strategy Lead

    hace 3 semanas

    Lima, Perú Thermo Fisher Scientific A tiempo completo

    **Operations Strategy Lead** Roles and responsibilities for the overall success of the proposal development process within the Operational Strategy Unit; from RFP receipt through client decision. - Provides leadership and ownership of operational strategies, bid defense hand=off, and accountability for all related operational proposal deliverables,...

  • Commercial Project Manager

    hace 2 semanas

    Lima, Perú Siemens Gamesa Renewable Energy A tiempo completo

    It takes the brightest minds to be a technology leader. It takes imagination to create green energy for the generations to come. At Siemens Gamesa we make real what matters, join our global team.Siemens Gamesa has a vision for renewable energy: we believe in the power of nature and technology. Help us to be ready to face the energy challenges of tomorrow and...

  • Operations Manager

    hace 2 semanas

    Lima, Perú Cornerstone A tiempo completo

    Descripción:Cornerstone, empresa headhunter especializada en la búsqueda directa de ejecutivos de alta y media Gerencia, se encuentra en la búsqueda de un:Operations ManagerPrincipales Responsabilidades: Desarrollar la estrategia de país, el plan de negocios y establecer direcciones para el mercado de acuerdo con la visión corporativa. Dirigir y...

  • Operations Strategy Lead

    hace 2 semanas

    Lima, Perú Thermo Fisher Scientific A tiempo completo

    Operations Strategy LeadRoles and responsibilities for the overall success of the proposal development process within the Operational Strategy Unit; from RFP receipt through client decision. Provides leadership and ownership of operational strategies, bid defense hand=off, and accountability for all related operational proposal deliverables, resulting in an...

  • Operations Strategy Lead

    hace 3 semanas

    Lima, Perú Thermo Fisher Scientific A tiempo completo

    Roles and responsibilities for the overall success of the proposal development process within the **General Medicine** Team space; from RFP receipt through client decision. Provides leadership and ownership of operational strategies, bid defense hand=off, and accountability for all related operational proposal deliverables, resulting in an increased RFP hit...

  • Commercial Project Manager

    hace 3 semanas

    Lima, Perú Siemens Energy A tiempo completo

    **A Snapshot of Your Day** You will support and lead the Finance Management optimizing targeted financials results. **How You’ll Make an Impact** - Supports Project management in managing and optimizing targeted financials results with due professional care. - You have full responsibility for all commercial/finance-related matters, including but not...

  • Operations Manager

    hace 3 semanas

    Lima, Perú Sophilabs A tiempo completo

    ⭐️**Operations Manager** We exist to help companies fulfill their purpose and create a meaningful positive impact. **Sophilabs** was founded back in 2012 with a clear vision in mind: to build software for outstanding companies seeking perfectionist teams. As we move forward, we continue to stress the importance of growing and improving ourselves to...

  • Commercial Director

    hace 2 semanas

    Lima, Perú Amcor A tiempo completo

    Commercial Director AndeanLocation: AF Lima, PEReports to: VP&GM AF-LimaJob Overview: Develop and implement the Andean commercial strategy that ensures the creation of a culture of profitable growth, and guarantees the business growth and increases customer satisfaction Generate a consolidated Andean commercial vision with proactive account management...

  • Commercial Director

    hace 2 semanas

    Lima, Perú Amcor A tiempo completo

    Commercial Director AndeanLocation: AF Lima, PEReports to: VP&GM AF-LimaJob Overview: Develop and implement the Andean commercial strategy that ensures the creation of a culture of profitable growth, and guarantees the business growth and increases customer satisfaction Generate a consolidated Andean commercial vision with proactive account management...

  • Sr Specialist Sales Operations

    hace 4 días

    Lima, Perú Adidas A tiempo completo

    Purpose: - E2E Account operations is the foundation for a successful Wholesale business and is enabling the Sales Organization achieving its strategic goals. As part of the account operations umbrella the Sales Operations team develops and implements best-in-class and future oriented tools, processes, policies and guidance to enable the countries to achieve...

  • Commercial Director

    hace 2 semanas

    Lima, Perú Amcor A tiempo completo

    **Commercial Director Andean** **Location**: AF Lima, PE **Reports to**: VP&GM AF-Lima **Job Overview**: Develop and implement the Andean commercial strategy that ensures the creation of a culture of profitable growth, and guarantees the business growth and increases customer satisfaction Generate a consolidated Andean commercial vision with proactive...

  • Bilingual Operations Manager

    hace 2 semanas

    Lima, Perú Staff Boom Peru A tiempo completo

    Staff Boom, a company that provides outsourced services, is looking for a **Bilingual Operations Manager.** **Job Requirements**: - Experience in management, operations and leadership is a must. - Ability to build relationships among managers, clients and employees. - Excellent communication skills. - Familiarity with MS Office, especially Excel, is a...