Team Lead for Interpreters
hace 2 días
We are looking for adding a Team Lead to our Interpretation department.
- Required Experience: _
- As interpreter is essential.
- Medical field is preferred, but not necessary.
- Must have worked before in a quality assurance/ monitoring role.
- Job Details: _
- The Interpreters team lead functions as a member of the operations team working directly under the operations manager, interacting with interpreters, IT support, and senior management.
- The Interpreters' team lead must be good with his/her analytical skills and should be able to manage the staff in a timely manner, provide QA feedback to the interpreters, and report to the senior management with the important updates as soon as possible.
- Provide daily leadership to ensure productivity and quality service goals are met.
- Supervise staff of assigned interpreters.
- Should have first-hand knowledge of all interpretation protocols.
- Should be completely familiar with getting the staff to perform and to assure that goals are met and action plans are implemented.
- Coach and mentor contractors based on feedback received through the call monitoring process.
- Manage the interpreter's record and status while keeping check and balance with trainers, IT support and report the necessary updates to the management.
- Should be punctual, professional, and an efficient communicator.
**Job Types**: Full-time, Contract
Pay: S/.24.00 - S/.25.00 per hour
**Experience**:
- interpretation: 1 year (required)
- Supervisory: 1 year (required)
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