Customer Solution Analyst
hace 1 semana
**Customer Solution Analyst**
**Resumen de posición**:
**Ubicación**:Fabrica Lima
**Tiempo**:Completo
**Reporta a**:Customer Facing Manager
**Propósito de la Posición**:
Seguimiento y acompañamiento a correcta ejecución logística para las Campañas de Panetones y Helados.
**Un día en la vida de...**
- Monitoreo de ingreso de pedidos y atención de clientes de temporada.
- Generación de pedidos sugeridos, alineamiento de procesos de entrega y facturación a los clientes. Logística Inversa por procesos de rechazos y devoluciones
- Acompañamiento a equipo comercial para cumplir los lineamientos de procesos de ventas (ingreso de pedidos, atención a clientes, cumplimiento de stocks). Gestión con Operador Logístico para correcta ejecución logística a clientes.
- Trabajo con Centros de Distribución Nestlé para el cumplimiento de procesos para atención de pedidos de camapaña de Helados y Panetones.
- Gestión de flujo O2C para campañas.
- Visita a clientes para la correcta generación de pedidos sugeridos.
**Lo que te hará exitoso**:
- Bachiller de las carreras de Ingeniería Industrial, Administración y/o afines
- Experiência de mínima de 1 a 2 años en customer service y/o en posiciones similares
- Manejo de Excel a nível Intermedio / Avanzado (Indispensable)
- Conocimientos básicos en Power BI (Deseable)
- Ingles Intermedio (Deseable)
**Competencias**:
- Comunicación Asertiva
- Responsabilidad
- Trabajar bajo presión
- Iniciativa
- Proactividad
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